What are the responsibilities and job description for the IT Asset Specialist - Systems Consultant position at Long View Systems?
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you passionate about providing solutions to your client and want to work for a company that believes in Integrity, Competence, Value and Fun?
We are looking for a dynamic and results-focused IT Asset Consultant for our Managed Services team located in Houston, Tx.
Overview: The role of the IT Asset Specialist - Systems Consultant is to support the client by overseeing and managing the organization's entire IT asset inventory. This includes tracking the lifecycle of hardware, hardware return to service, and preparing hardware and peripherals for deployment. In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View. This role is onsite in Deer Park, Tx.
A Day in the Life:
- Oversee and manage an accurate inventory of IT assets, including hardware, software, utilizing Service Now.
- Track the lifecycle of IT assets from procurement to disposal, ensuring proper documentation and compliance.
- Assist end users with questions about any of our supported software and computing platforms in a professional and courteous manner.
- Address user tickets regarding hardware and software, with a focus on asset-related issues.
- Install applications and computer peripherals, ensuring proper asset tracking and documentation.
- Troubleshoot hardware and software issues in a variety of environments, with an emphasis on asset management.
- Record technical issues and solutions in logs, with detailed asset information.
- Direct unresolved issues to the next level of support personnel, providing asset details as needed.
- Follow up with clients to ensure their systems are functional and assets are properly managed.
- Optimize asset utilization and minimize costs by effectively managing procurement, deployment, maintenance, and disposal processes.
- Other duties as assigned, with a focus on IT asset management.
What You Bring:
- 2-5 years of IT support experience, including experience supporting a Microsoft environment in a Service Desk or Deskside Support Role.
- Knowledge of server operations, infrastructure, web interfaces, remote access tools.
- Hands-on experience with Windows/IOS/Mac OS environments.
- Experience with:
- Microsoft Office 2016 / O365
- Remote support
- PC / printer hardware / VPN / Citrix
- Active Directory
- Ability to identify issues, escalate appropriately, and work to resolve them, with a focus on asset management.
- Effective written and verbal communication skills.
- Excellent problem-solving and multitasking skills.
Who You Are:
- Passionate about total customer satisfaction and working with end users.
- Customer-oriented.
- High energy, with high initiative.
- Pleasant on the phone and in possession of superior interpersonal skills.
- Interested in and knowledgeable about current news, system information, problems, changes, and updates relevant to the IT user community.
- Passionate about creating a great client experience.
- Committed to Long View’s four core values: Integrity, Competence, Value, and Fun.
- Excited about and willing to take 2 - 4 training events per year.
- Willing to assist in other areas of the business.
- Supportive and aware of following all LVS policies including our Health, Safety & Environment (HSE), Security Compliance, and Respectful Workplace Programs.
$60,000 - $65,000 a year
Expected salary range
Benefits
Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
Salary : $60,000 - $65,000
