What are the responsibilities and job description for the Residential Hvac Service Technician position at Longacre Company?
Job Description
Job Description
About Longacre Company
Longacre has been helping property owners in the Lehigh Valley area (Berks County, Montgomery County , Bucks County, Chester County) for 100 years . Currently, we are a one-stop hub for everything related to a property (electrical, plumbing, HVAC, kitchen / bath).
Why you should join us
Great Pay.
30-45 per hour (depending on experience).
Great Bonuses.
15 per 5-star review on Google
25 per on-call
50 per on-call week
Great Benefits
Paid days off.
Generous healthcare benefits.
401K program.
Company provided vehicle and company paid for fuel (upon successful onboarding).
We invest in your growth.
Every employee gets a customized career plan that helps them understand how they can increase their pay and increase their skills over multiple years.
Our Core Values
Customer First. Our customers depend on us to solve critical problems. We must keep their needs front and center in all we do.
Move with purpose. Speed matters. Getting back to someone today is better than tomorrow. We strive to solve our customer’s problems quickly without compromising on quality. This doesn’t mean that we work more after hours, longer days, or zip through jobs in 5 minutes. It means that we move urgently to be the best resource for our customers.
Be humble. We are honest when we don’t know how to do something and we don’t judge each other for being vulnerable. We aren’t scared to ask questions, no matter our role in the company.
Strive for excellence. We care deeply about the quality of our services. We don’t settle for good. We take end-to-end accountability for seeing our work through and delivering on our commitments.
What you’ll be doing
Diagnosing and Repairing HVAC Systems : Accurately diagnose issues with residential heating, ventilation, and air conditioning systems and carry out necessary repairs.
Performing Regular Maintenance : Conduct routine maintenance checks on HVAC equipment to ensure optimal functioning and efficiency, including cleaning, adjusting, and replacing parts as needed.
Using ServiceTitan every day to record visits, present estimates to customers, and collect payment from customers.
Participate in an on-call rotation that is after hours and on weekends.
Providing Customer Service : Offer excellent customer service by clearly explaining technical issues to homeowners, advising them on maintenance practices, and answering any questions they may have about their HVAC systems.
What we are looking for
At least 1 years of experience as a HVAC residential technician.
Experience working with : Oil burning systems, Natural gas and propane systems, and Heat Pumps.
Passion for your craft and the desire to be a part of a company that wants to be the best home services provider in the state.
EPA certification
Valid PA driver’s license
High school diploma or equivalent; vocational training or certification in HVAC
Excellent interpersonal and communication skills for effective team management and customer interactions.
Problem-solving ability to make decisions under pressure to ensure client satisfaction.
Results-oriented mindset with a focus on continuous improvement
Preferred Qualifications (these are a bonus, not a requirement)
Experience working with boilers and hydronic systems.
Previously used flat-rate and ServiceTitan / equivalent of ServiceTitan.
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