ASSISTANT STORE MANAGER

Description

La Maison Longchamp:

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in the USA.

The Assistant Manager assists the Store Manager in directing all activities related to customer service, store sales support functions, store operations, merchandise flow, expense management, and shortage prevention. Assumes Store Manager’s responsibilities when Store Manager is unable to fulfill their duties due to an absence or inability to perform job.

Managerial/Supervisory Responsibilities:

• Provides leadership and creates and maintains a positive work environment that results in motivation, retention and turnover reduction.
• Assists in the planning and assigning of sales team’s daily tasks and goals. Assures proper completion through follow-up.
• Assists the Store Manager with scheduling, and has some involvement in hiring, terminating, developing staff, training, etc.
• Communicates with all staff as well as assists Store Manager in assessing staff’s performance.
• Daily reconciliations, cash handling and assists with bank deposits.
• Assists or opens and closes the store as necessary.
• Management of all office tasks including management of funds, receiving, inventory and may assist with payroll.
• Assists in monitoring sales performance, through the analysis of sales reports.
• Keeps records of sales.
• Maintains adherence to all company policies and procedures.

Sales and Customer Service:

• Generates and maximizing sales by convincing clients to purchase the company’s products.
• Maintains an awareness of all product knowledge and merchandise care information.
• Stays updated on new items and customer service guidelines and store policies.
• Develops and maintains client books.
• Keeps records of sales.
• Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers and loss prevention).
• Assists in floor moves, merchandising, and displays.
• Assists in processing and replenishing merchandise.
• Participates in receiving and monitoring floor stock.
• Stocks and re-stocks shelves, counters, and/or tables with merchandise.
• Tags merchandise as needed
• Keeps the sales floor clean and orderly and practice the highest standards of general house keeping.
• Accurately and efficiently completes all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Works on special projects as necessary.
• Any other duties as assigned.

Requirements

Minimum Qualifications:

• This job requires a minimum of a High School Diploma (or GED) and either have a degree in Retail, Fashion or related field or equivalent work experience and education.
• Five plus years’ high-end retail, boutique or sales related work experience.
• Understand inventory, customer’s sales experience and merchandising.
• Perform all register transactions proficiently
• Properly prepare and send shipments.
• Properly receive and check shipments.
• Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.
• An understanding of the French language would be a plus.

Knowledge, Skills and Abilities:

• This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are implemented.
• Familiar with store operations.
• Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
• An organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation.
• Read and understand work-related materials.
• Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
• Key characteristics include an organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• The ideal candidate must be able to fulfill all the physical requirements of this job, with or without reasonable accommodation. Join us and open your Longchamp of possibilities!