What are the responsibilities and job description for the Luxury Sales Professional position at Longchamp?
About Luxury Retail Sales Associates
At Longchamp, we're looking for talented individuals to join our team as Luxury Retail Sales Associates. As a key member of our sales team, you'll be responsible for delivering exceptional customer experiences and driving sales growth.
Responsibilities:
- Generate and maximize sales through effective client persuasion
- Maintain extensive knowledge of products and merchandise care
- Stay updated on new items, customer service guidelines, and store policies
- Develop and manage client books to foster long-term relationships
- Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention
- Gift wrap and bag items for customers
- Assist with mailings, answer phones, and process phone orders
- Contribute to floor moves, merchandising, and display efforts
- Support processing and replenishing of merchandise
- Tag merchandise as needed, not limited to sales periods
- Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping
Key Tasks:
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers
- Work on special projects as necessary
- Any other duties as assigned by management
Qualifications:
- High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education
- Three plus years of high-end retail, boutique, or sales experience
- Proficient in inventory management, customer sales, and merchandising
- Skilled in POS transactions, including sales, returns, exchanges, item/customer lookups, CRM, and reports, following Cegid Manual guidelines
- Proficient in UPS System for shipment preparation and processing
- Familiar with Microsoft Excel, Outlook, and Word for basic office tasks
