Finance Coordinator / Insurance Coordinator

Job Overview
We are seeking a detail-oriented and proactive Finance Coordinator / Insurance Coordinator to join our dynamic team. The ideal candidate will play a crucial role in working with the other Financial Coordinators to manage financial processes, ensure accuracy in financial reporting, and support the overall financial health of the office. This position requires proven Emotional Intelligence, strong analytical skills, proficiency in financial software, and a commitment to maintaining high standards of financial integrity. This position requires the ideal candidate to also take on Scheduling Coordinator duties, including answering phones, talking to patients and booking appointments. We rely on all front-office staff to work calmly and seamlessly as a team and coordinate efforts to provide the best experience possible for patients. Preference will be given to candidates with conversational Spanish language skills and the ability to occasionally work in our Jacksonville office.

Responsibilities

• Enter patient contracts
• Present financial options to patients for upcoming procedures (supporting the Treatment Coordinator)
• Submit and track insurance claims (electronic and hand submission)
• Oversee and follow up on outstanding insurance claims
• Oversee patient refunds
• Follow through on secondary insurance submission
• Submit necessary predeterminations
• Continuously evaluate financial processes for efficiency improvements and implement best practices
• Maintain insurance updates for participating and non-participating companies
• Communicate with outside financing companies
• Oversee patient billing.
• Follow through on overdue patient accounts, including communication with doctors
• Prepare and analyze financial reports to support decision-making processes.
• Continuously evaluate financial processes for efficiency improvements and implement best practices

Scheduling Coordinator duties

• Schedule appointments
• Answer phones
• Enter new patients into Ortho2 Edge software
• Other duties as deemed necessary by office manager/doctors

Experience

• Proven experience in finance or accounting roles is preferred
• Proficiency in financial software is essential for effective performance in this role
• Strong analytical skills with attention to detail and accuracy
• Excellent communication skills, both written and verbal, to effectively interact with team members and stakeholders
• Ability to work independently as well as collaboratively within a team environment

Skills

• Exceptional interpersonal skills to establish and maintain a positive rapport with patients, parents, doctors, other staff, and members of the community
• Ability to work independently.
• Able to work well with others and handle conflict-resolution
• Able to maintain an outgoing, friendly attitude with patients and staff, even under pressure
• Able to work with interruptions and to manage multiple priorities
• Knowledge of correct grammar, spelling and punctuation
• Knowledge of organizational filing procedures and systems
• Able to write legibly and work with numbers
• Have knowledge and skills with office equipment
• Able to complete tasks within a time frame
• Pleasant telephone voice
• Tactful persuasion skills to book appointments and present financing options
• Ability to have difficult discussions regarding overdue accounts and a track record of producing results

If you are passionate about helping patients with finances, possess the required skills, and are looking for an opportunity to make a significant impact within an organization, we encourage you to apply for the Finance Coordinator position.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 39 – 41 per week

Benefits:

• 401(k)
• Dental insurance
• Dependent care reimbursement
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Profit sharing
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $30