What are the responsibilities and job description for the Customer Service Rep position at Longs Human Resource Services?
Responsibilities :
Use all available resources to provide efficient and accurate solutions for customer service requests.
Respond timely to incoming customer calls and return customer calls as needed.
Work in partnership with operations, sales, and other departments to deliver customer satisfaction.
Enter data accurately to document information and details about customer calls.
Maintain a calm and respectful approach to addressing customer issues.
Keep the office neat and clean
Account management including taking phone payments, making collection calls and posting fees and payments from customers ensuring customer accounts stay current
Maintain confidentiality of files and documents of the business
Perform basic office duties such as answering telephone, directing calls, emails and fax
Participate in tasks requiring added assistance
Cooperate with co-workers to maintain a friendly work environment
Assist with distribution of forms, continued education materials, correspondence and announcements to all employees and customers at appropriate times
Provide relevant and understandable answers to customers about the company’s products and services depending on customer's situation
Maintain a calm and respectful approach to addressing customer issues
Customer Service Representative Requirements
Effective communication skills to interact positively with customers.
High attention to detail to ensure information is processed accurately.
Strong problem-solving skills to address issues with good judgment and available resources.
Ability to maintain calm and focused in a high call volume environment.
Prior experience in a call center or other customer service-related environment.
Desire to help others and be a team player.
Billing experience is preferred.
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