Continuous Improvement Associate

Continuous Improvement Associate

Longshore Boats is a leading provider of premium boats and service catering to passionate boating enthusiasts. We pride ourselves on delivering exceptional customer experience and offering a diverse range of high-quality watercraft, service, and support. As we continue to grow, we are seeking a dedicated and detail-oriented individual to join our team as a Continuous Improvement Associate and help us provide our customers with the opportunity to escape, recreate and share their love of boating!

Corn hole and ping-pong skills are not required, but may come in handy at our company tournaments! And did we mention the oyster roasts and boat outing weekends?

Job Summary:

The Continuous Improvement Associate is responsible for developing and refining internal processes, supporting employee growth and development, and ensuring operational efficiency. This role will work closely with management and team members to improve training, onboarding, and procedural documentation while maintaining compliance with industry certifications. The ideal candidate will be detail orientated, communicate effectively with team members to ensure a seamless workflow, and a passion for delivering exceptional customer service.

What's in for you?

• Earnings: $50-60K commensurate with experience.
• Insurance: We care about our employees' health and wellbeing, so we offer affordable medical, dental, vision, and life insurance to all full-time employees after 60 days and matching 401K after 90 days.

• Vacation: The boating industry is all about relaxation and recharging; we want our employees to experience the same, so we offer 1 week of paid vacation for full-time employees after 1 year and 2 weeks of paid vacation after 2 years.
• Holidays: Holidays are meant to be spent celebrating with loved ones, so we offer 5 annual paid holidays.
• Growth: Throughout the year, you'll have opportunities to attend paid outside training programs with other Certified professionals, learn from growth-minded coworkers, and collaborate on your personal professional pathway.
• Discounts: We want our employees to be able to participate in the lifestyle that we love, so we offer discounts on boats, boat service, parts, accessories, and merchandise.
• We're a family at Longshore, so we put on company-funded events, such as our annual boating trips as well as offshore fishing excursions, oyster roasts, boat-outing day trips, and more, in order to encourage team bonding.
• We live our values meaning you'll be treated as you should be in a friendly, culturally diverse work environment.

Key Responsibilities:

Employee Development & Onboarding

• Enhance employee satisfaction by clarifying role expectations and creating structured growth plans.
• Assist managers in developing short and long term employee growth and development plans.
• Design and maintain training checklists for all new hires to ensure a smooth onboarding process.
• Support the hiring process by assisting with recruitment, screening, and onboarding of new personnel.

Process & Policy Optimization

• Improve customer and employee experience by documenting, updating, and communicating processes and policies.
• Track and monitor Customer Satisfaction Index (CSI) feedback, adjusting policies and procedures accordingly.
• Maintain MRAA continuous certification and leverage available training resources.
• Review and track policy and warranty expenses on a monthly basis, identifying areas for process improvement.

Operational Efficiency & IT Management

• Enhance dealership efficiency and reputation by identifying areas for improvement.
• Oversee IT and software support, ensuring optimal system functionality and user accessibility.
• Manage and coordinate scheduled maintenance and repairs of equipment and facilities.

Qualifications & Skills:

• Experience in process improvement, training, human resources, or a related field.
• Strong organizational skills with the ability to track and analyze performance metrics.
• Excellent communication and interpersonal skills to collaborate with management and team members.
• Familiarity with policy compliance, customer satisfaction tracking, and warranty processes is a plus.
• Experience in IT/software support and facility maintenance coordination is an advantage.
• Proficiency in Microsoft Office 365, CRM software, and process documentation tools preferred.

Why Join Us?

• Career Growth: Opportunity to shape and enhance company processes.
• Impact: Directly contribute to employee satisfaction, customer experience, and operational excellence.
• Collaborative Environment: Work with a dynamic team focused on continuous improvement.

If you're a detail-oriented professional with a passion for improving processes, enhancing team performance, and driving operational success, we’d love to hear from you!

Apply today to be a part of our team and help us build a better workplace for employees and a better experience for customers.