What are the responsibilities and job description for the Service advisor position at Longshore Boats?
Service Advisor
Full-Time Position)
Have a passion for boating? Love seeing a customer smile? Looking for work life balance?
We are looking for an enthusiastic hard-worker who is dedicated to providing an excellent customer experience. We value honesty, integrity, and a desire to succeed and grow.
We will train the right person if you don't have boat or advising experience. Locally owned and growing strong for over 30 years, we are a tight-knit team with a mission to deliver an exceptional boating experience so our customers can escape, recreate, connect, and share their love of boating!
Corn hole and ping-pong skills not required but may come in handy at our company tournaments! And did we mention the oyster roasts and boat outing weekends?
This opportunity is in Charleston, SC - one of the best destinations in the USA to live and work.
What's in it for you?
- Earnings of $50,000-$75,000 annually inclusive of incentives and opportunity for overtime.
- 8 : 30am-5 : 30pm Monday-Friday schedule, plus one Saturday a month, 9 : 00am-1 : 00pm (We are closed every Sunday)
- Insurance : We care about our employees' health and wellbeing, so we offer affordable medical, dental, vision, and life insurance to all full-time employees after 90 days.
- Vacation : The boating industry is all about relaxation and recharging; we want our employees to experience the same, so we offer 1 week of paid vacation for full-time employees after 1 year and 2 weeks of paid vacation after 2 years.
- Holidays : Holidays are meant to be spent celebrating with loved ones, so we offer 5 annual paid holidays.
- Growth : Throughout the year, you'll have opportunities to attend paid outside training programs with other Certified professionals, learn from growth-minded coworkers, and collaborate on your personal professional pathway.
- We're a family at LSB, so we put on company-funded events, such as our annual Rendezvous trip to Beaufort, offshore fishing excursions, oyster roasts, boat-outing day trips, and more, in order to encourage team bonding.
- We live our values meaning you'll be treated as you should be in a friendly, culturally diverse work environment.
Duties & Responsibilities :
- Professionally greeting and establishing rapport with customers to grow lifelong relationships and instill trust
- Ensuring an outstanding Service Experience from initial contact through estimation, scheduling, quality assurance, and return to the customer
- Communicating with customers to keep them informed and updated on the status of the service being performed on their boat
- Effectively scheduling daily work for our technicians
- Using established procedures to estimate and document all charges on repair orders accurately
- Answering daily phone calls, actively listening to customers, and communicating issues to other staff members
- Asking customers about their needs and wants to find opportunities to provide additional service and maintenance with an aim to meet or exceed service sales goals
- Becoming knowledgeable of and staying current on product information such as recalls, service bulletins, warranties, etc.
and taking part in appropriate training programs
Adding value to the organization by being accountable, seeking continual improvement, and maintaining a positive attitude
Skills :
- Excellent verbal and written communication skills
- Strong background in customer service and support
- Collaborative team player attitude
- Organizational skills are a must
- Ability to learn new concepts, systems, and methods
- Mechanically inclined (Experience with car or boat mechanics a plus but not required!)
- Basic computer skills
- Attention to detail
Do you have what it takes? If so, apply today!
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
Last updated : 2024-03-04
Salary : $20 - $22