Aftersales Advisor

OTE

Overview

Sudbury Ford

42 hours per week; between Monday - Friday 8am - 6pm and Saturday on rota 8am to 12pm

Salary: £30,000 with OTE of £36,000

We have a fantastic opportunity for an experienced Aftersales Advisor to be welcomed into our service team based at our Sudbury Ford dealership.

Our Aftersales Advisors play a crucial role in delivering world class customer experiences within our Sudbury dealership, combining the responsibilities of a Parts Advisor and Service Advisor. You'll be expected to liaise with customers through telephone and digital communications to arrange services, mot and repairs. Additionally, you'll be a key member of our Parts team, ensuring that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day.  You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock

This is the perfect opportunity for a customer focused individual to join our award winning business, be part of a high performing team, and develop in their career.

Responsibilities

• Dealing with inbound and outbound calls
• Handling a high number of calls per day
• Selling products/services
• Delivering exceptional customer service
• Working in a target driven environment
• Assisting the Parts Manager with daily duties
• Ensuring all items are correctly located and stock control 
• Receiving orders & ensuring returns are up to date

Qualifications

You will have relevant experience gained in a Parts or Service department in the automotive industry, possess first class computer skills and be confident working within a target based environment achieving KPI’s. You’ll be a natural communicator with an excellent telephone manner and the ability to build rapport easily.

The ideal candidate will pay strong attention to detail and possess the ability to multi task. You must be able to work as part of a team but also on your initiative and you will have the focus and drive to deliver exceptional service consistently to our customers.

About Us:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles, additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels.

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Salary : $30,000 - $36,000