Service Manager

Lookout Pest Control is looking for an enthusiastic Service Manager who will hire, train, and lead our technicians while focusing on customer satisfaction, retention, and route scheduling support.

With over 30 years in the business, we pride ourselves on our unmatched services and our team is always on the lookout for high-performing, dynamic leaders who contribute to a company that supports a ‘Greatest Place to Work’ culture! We are intentionally looking for diverse candidates, and we will train you! If that caught your attention, keep reading!

Overview of Responsibilities:

Grow our book of business by:

• Leading a team of up to 10 technicians. managing branch achievements.
• Communicate with customers to increase retention and overall satisfaction of services.
• Produce data to provide real-time feedback on goals and metrics.
• Provide insight on routing, scheduling, and overall needs from your team of technicians.

Grow our culture by:

• Providing knowledgeable, dynamic, and experienced leadership.
• Executing hiring and training for new and existing team members.
• Identifying areas that need improvement in current processes and practices.

Communicate effectively.

• Support the team by cultivating an engaging environment.
• Bring a ‘fire in the belly’ to win, create, and maintain a BEST Place Work Culture by living our Core Values.

Day-to-Day Expectations will include:

• Managing a team of up to 10 technicians at our Hazel Green location.
• Hiring and executing training procedures for new and existing employees.
• Evaluating performance and providing ongoing training. 
• Utilizing our CRM system to manage and update customer information.
• Staying up to date with industry trends, product knowledge, and company offerings to effectively communicate with customers.

Requirements

• High school diploma or equivalent.
• Excellent communication and employee developmental skills.
• Ability to work independently, manage time effectively, and manage a team.
• Goal-oriented with a strong work ethic and a results-driven mindset.
• Proven track record as a successful people manager, leading a team of 5 or more

In this role, you can expect:

• Competitive Compensation
• Competitive Benefits (Change as Needed):
• 401k @ 6% match
• Health
• Dental
• Optical
• Life Insurance
• Paid Time Off
• Paid Holidays
• Empowered, Passionate, and exciting culture.

Career Growth Opportunities:

• We believe in promoting from within.
• We provide opportunities for professional development and advancement, including a leadership development program.

Established Company:

• You will be a part of a reputable and well-established company, with over 40 years of experience.
• We have a strong customer base and a track record of success.
• We have over 90% of customers and employee retention.

We are an equal-opportunity employer that complies with EEOC rules and regulations. We are committed to diversity, equity, and inclusion and don't discriminate based on race, age, disability, or other non-merit characteristics. We believe in and model a culture in which everyone should feel like they belong in our company and that everyone should feel valued, respected, and accepted. Our hiring decisions are based exclusively on merit, qualifications, and business needs.