What are the responsibilities and job description for the Customer Service Manager position at Lookout Pest Control?
Job Description
The Manager of Customer Care will focus on the development and growth of the Customer Care team. The Manager will coach, train, and produce data in support of our growth plans.
Vision, Core Values and Mission:
Lookout Pest Control are on a mission to put Employees first and customers always! Our Vision is to become the TOP Pest Control Company, the BEST place to work, and the EASIEST Company to work with! We empower every member of this team to be successful.
Overview of Responsibilities:
Day-to-Day Expectations will include:
○ Daily huddles
○ Daily call coaching sessions
○ Weekly team meetings
○ Engagement activities
○ Monthly performance reviews
Requirements:
The Manager of Customer Care will focus on the development and growth of the Customer Care team. The Manager will coach, train, and produce data in support of our growth plans.
Vision, Core Values and Mission:
Lookout Pest Control are on a mission to put Employees first and customers always! Our Vision is to become the TOP Pest Control Company, the BEST place to work, and the EASIEST Company to work with! We empower every member of this team to be successful.
Overview of Responsibilities:
- Grow our book of business by leading a team of Customer Care professionals.
- Produce data to provide real time feedback on goals and metrics.
- Design and deliver training content.
- Coach and develop team members.
- Communicate professionally and effectively.
- Design and run contests and incentives to drive performance.
- Bring a ‘fire in the belly’ to win, create, and maintain a BEST
Day-to-Day Expectations will include:
- Managing a team of Customer Care specialists to ensure quality performance.
- Evaluating performance and providing ongoing training with a people first mindset to ensure career development.
- Staying up to date with industry trends, product knowledge, and company offerings to effectively communicate with customers.
- Deliver on Customer Care Leadership Playbook Activities:
○ Daily huddles
○ Daily call coaching sessions
○ Weekly team meetings
○ Engagement activities
○ Monthly performance reviews
Requirements:
- High school diploma or equivalent. Pest Control experience is a plus!
- Excellent communication and customer service skills.
- Ability to work independently, manage time effectively, and manage a team.
- Ethically solve problems with a strong work ethic.
- Proven track record as a manager overseeing and leading a team of Customer Care Specialists or similar.
- Strong working knowledge of MS Office programs such as Excel, Outlook, Word & PowerPoint.
- Ability to travel based on company needs (minimal travel).
- Competitive Compensation:
- A competitive salary!
- An attractive monthly bonus!
- Competitive Benefits (Change as Needed):
- 401k @ 6% match
- Health
- Dental
- Optical
- Life Insurance
- Paid Time Off
- Paid Holidays
- Empowered, Passionate, and exciting culture.
- Career Growth Opportunities:
- We believe in promoting our leadership roles from within.
- We provide ample opportunities for professional development and advancement
- Established Company:
- You are a part of a reputable and well-established company, with over 40 years of experience.
- We have a strong customer base and a track record of success.
- We have over 90% customer and employee retention.
