What are the responsibilities and job description for the Remote Customer Support Specialist position at Loop Support?
We’re Loop Support! A dynamic staffing agency that partners with forward-thinking companies committed to providing outstanding customer experiences. Our clients value innovation, efficiency, and meaningful interactions, ensuring that every customer receives personalized and high-quality support.
Are you passionate about helping others and delivering top-tier customer service? Do you thrive in a remote work environment and enjoy solving problems? If so, we want to hear from you!
What You’ll Do:
As a Customer Support Specialist, you will play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:
- Responding to customer inquiries via phone, live chats, and emails, delivering fast, friendly, and professional assistance.
- Place outbound calls to follow up with customers, ensuring timely communication and issue resolution.
- Troubleshooting product and service issues to find effective solutions.
- Staying up to date on products, services, and policies to provide accurate information.
- Collaborating with teammates and sharing feedback to continuously improve the customer experience.
What We’re Looking For:
We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:
- Fluency in English (spoken and written). (Required) Proficiency in Spanish is a plus.
- Previous customer support experience (phone, email, chat, or similar roles). (Required)
- A strong, stable internet connection and a reliable computer setup. (Required)
- A problem-solving mindset with strong attention to detail.
- A positive, professional attitude and a passion for helping others.
- The ability to work independently in a distraction-free home office.
Next Steps – How to Apply
If this sounds like the perfect role for you, we’d love to hear from you! Applying is easy:
- Fill out our application form.
- Complete a brief assessment.
- Qualified candidates will be invited to an interview to discuss the role and next steps.
Join us in delivering outstanding customer experiences—apply today!
Job Type: Full-time
Pay: $20.00 - $29.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Shift:
- Day shift
- Evening shift
Work Location: Remote
Salary : $20 - $29