What are the responsibilities and job description for the Senior Collections and Call Center Manager position at LOOP?
Job Description
We are looking for a highly skilled professional to manage our call center operations and develop strategies to improve performance. As a Senior Collections and Call Center Manager, you will be responsible for monitoring performance against KPIs, making operational improvements, and overseeing the end-to-end operations. You will also partner with relevant departments to ensure seamless execution.
Responsibilities
* Monitor performance against KPIs and make operational improvements
* Develop and drive the overall strategy for the department
* Oversee the end-to-end operations, partnering with relevant departments
* Manage staffing levels and make hiring decisions as needed
* Conduct timely individual performance reviews
Requirements
* 5 years of management experience within a collections and/or call center environment
* ~Bachelor's degree preferred, but not required
* ~ Proven experience coaching, training, and developing other leaders
* ~ Proficiency with technology, software, and systems
* ~ Experience developing and managing people
We are looking for a highly skilled professional to manage our call center operations and develop strategies to improve performance. As a Senior Collections and Call Center Manager, you will be responsible for monitoring performance against KPIs, making operational improvements, and overseeing the end-to-end operations. You will also partner with relevant departments to ensure seamless execution.
Responsibilities
* Monitor performance against KPIs and make operational improvements
* Develop and drive the overall strategy for the department
* Oversee the end-to-end operations, partnering with relevant departments
* Manage staffing levels and make hiring decisions as needed
* Conduct timely individual performance reviews
Requirements
* 5 years of management experience within a collections and/or call center environment
* ~Bachelor's degree preferred, but not required
* ~ Proven experience coaching, training, and developing other leaders
* ~ Proficiency with technology, software, and systems
* ~ Experience developing and managing people
