What are the responsibilities and job description for the Solutions Engineer (Various levels) position at Loop?
About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
As a Solutions Engineer you will advise prospective and current customers on how Loop will solve their pains and enable them to unlock value trapped within their supply chain. Your main charge will be identifying where Loop's platform can impact our customers most. This will be achieved through a deep understanding of the customer processes, mapped to Loop capabilities, and then demonstrated live in our application. You will also be deeply involved with Product, Engineering, and Sales, ensuring the seamless customer onboarding process and that new product requests are captured and tracked.
Who You Are
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
As a Solutions Engineer you will advise prospective and current customers on how Loop will solve their pains and enable them to unlock value trapped within their supply chain. Your main charge will be identifying where Loop's platform can impact our customers most. This will be achieved through a deep understanding of the customer processes, mapped to Loop capabilities, and then demonstrated live in our application. You will also be deeply involved with Product, Engineering, and Sales, ensuring the seamless customer onboarding process and that new product requests are captured and tracked.
Who You Are
- Curious: You love learning and exploring, always digging deep to understand customers, products, and how they work together.
- Go-To-Market Centric: You enjoy partnering and guiding customers towards solutions that align with their needs, building partnerships, and working internally to build repeatable solutions.
- Pragmatic Thinker: You analyze problems in their entirety, starting with a clear and accurate understanding of the problem. You approach challenges with critical thinking, considering their real-world impact, and skillfully navigate ambiguity.
- Dynamic communication: You communicate details clearly, whether you're explaining technical decisions in writing or brainstorming in real-time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed
- 5 years of customer-facing experience in one or more of the following:
- Solutions Consulting, or
- Pre-Sales Engineering, or
- Supply chain/logistics transformation, or
- Transportation Management System or Freight audit and payment firm or technology
- 3 years of direct involvement in the Transportation, Logistics, Freight Pay & Audit and / or Supply Chain Industries
- Ability to lead large groups of people to meet critical goals
- Ability to quantify business value
- Ability to proactively identify and communicate risks and opportunities
- Ability to lead process mapping, whiteboard sessions on workflows for implementations, create current and future state flows
- Ability to travel up to 20%
- This is a hybrid role based in Chicago or San Francisco with the expectation to be in the office 3 days a week
- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
- 401k plan
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership
