What are the responsibilities and job description for the Salesforce Administrator position at Loopback Analytics?
About Loopback
Loopback is a leading provider of data-driven solutions for health systems and life science organizations. The company’s comprehensive analytics platform drives growth for specialty pharmacy programs while connecting pharmacy activities with clinical and economic outcomes. Loopback partners with Life Science leaders to tackle their most important challenges and capture their most exciting opportunities. Loopback’s clients include leading academic medical centers, health systems, and life sciences companies. Founded in 2009, Loopback was rated as one of the best places to work in Dallas by the DBJ. For more information about our company and services please visit our website at www.loopbackanalytics.com.
About the Job
Loopback Analytics is seeking an experienced Salesforce administrator to drive the day-to-day solution design, configuration, support, maintenance, and improvement of our CRM platform and related revenue processes. This role requires a proactive individual that can independently drive efforts to optimize and expand our Salesforce environment and ensure it meets the needs of our fast-growing business. This role will also be the primary liaison with the business to collect requirements and prioritize the backlog of Salesforce features/enhancements and related reporting. The ideal candidate will have extensive experience as a Salesforce administrator in a midsize or growth stage company.
Job Duties to Include
- Salesforce Administration: Manage and maintain Loopback's Salesforce platform, including user setup, roles, profiles, permissions, and security settings
- Configuration: Create & modify reports, dashboards, layouts, and custom fields to meet business requirements
- Reporting: Generate and QA monthly & quarterly reports from Salesforce for management and board reporting
- Automation: Build and maintain simple automations using tools such as Process Builder and Workflow Rules
- Data Management: Ensure data integrity by performing regular data audits, merging duplicate records, and managing data imports and exports
- User Support: Provide training & support to Salesforce users, troubleshoot issues, and implement best practices
- Documentation: Create and maintain documentation of Salesforce processes, configurations, and user guides
- Continuous Improvement: Stay up-to-date with Salesforce releases and new features, and recommend improvements to enhance system efficiency and user experience
- Backlog Management: Manage the backlog of features and enhancements by working with business users to gather requirements, prioritize features, and maintain a running backlog
- Vendor management: Partner with external consultants to identify, scope, and support implementation of more complex Salesforce development tasks; serve as project management liaison to external consultants
- Commission Planning: Support sales rep commission planning; manage plans as deals are booked
- Contract Management: Own contract management workflows (e.g., digital signatures, document management)
Requirements
- Bachelor’s degree in computer science, information technology, management information systems, business, or related discipline
- Minimum 3-5 years of Salesforce development experience
- Salesforce Administrator certification required; additional Salesforce certifications a plus
- Proven understanding of the Salesforce Platform, including creating reports, dashboards, page layouts, and automations and flows
- Expert knowledge in Microsoft Excel and database manipulation
- Comfortable working with data, analytical, keen attention to detail
- Self-motivated, results-oriented, and adaptable to a fast-paced, dynamic environment
- Strong interpersonal and communication skills, both written and verbal
- Collaborative mindset with a willingness to assist team members and contribute to team goals
- Understanding of the pharmaceutical, clinical pharmacy, or broader healthcare industry a plus
Travel expectation less than 20%, This is a salaried position, comprehensive benefit package including dental, medical, vision, 401K, company funded long-term, short-term disability, life insurance, company paid holidays, generous PTO, and more.
This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position. All applicants must be currently authorized to work in the United States on a full-time basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
