Capital Credit and Collections Coordinator

CAPITAL CREDIT & COLLECTIONS COORDINATOR

OBJECTIVES

 To provide for a subdivision of departmental functions requiring advanced and special training, knowledge, and skills to meet the divisional, departmental, and Cooperative objectives.

 To coordinate the efforts of collecting delinquent accounts in the Cooperative from member and nonmember debtors by utilizing practical and reasonable collection resources and techniques.

 To monitor changes in public law governing credit and collections and to advise management of policy changes needed to bring the Cooperative into compliance with the law and provide the Cooperative with the most effective credit and collections policies per current laws and industry standards.

 The Capital Credit and Collections Coordinator is a member of the Accounting Department responsible for developing, implementing, and administering all activities related to the Cooperative's credit, collections, and revenue protection programs.

DUTIES AND RESPONSIBILITIES:

• Maintain orderly files of specified delinquent accounts of those owing monies to the Cooperative.
• Develop sources from which to obtain information related to member accounts and communicate with appropriate accounting units and member service personnel regarding the status of those accounts.
• Make appropriate debtor contacts as quickly as possible and make practical agreements with them to pay the amounts due, then take appropriate action when payments are not made as scheduled.
• Prepares specified delinquent accounts for collection through court proceedings and, whenever appropriate, consults with management and other authorities on the feasibility of pursuing collection efforts through the courts.
• Make timely credit reviews and assessments of new or prospective commercial and industrial customers as needed to determine the amount and type of deposit or payment security required.
• Prepare necessary activity reports to keep management informed on the progress of the collection efforts.
• Administer the capital credits program, ensuring procedures and policies align with the IRS requirements.
• Performs other tasks and duties related to the credit and collection function, which are required to accomplish the divisional, departmental, and Cooperative objectives.
• Prepares past due final bill notices for inactive members and works with Transworld (or whichever collection agency we are working with) to collect any delinquent accounts that were unsuccessful through our process.
• Work with accounting on miscellaneous receivable invoices (accidents, etc.) to collect monies due, process license revocation, and/or check/initiate claims if insurance information is provided.
• Prepare estate and refund applications for deceased/inactive members.
• Prepare monthly board reports for estates/refunds. Processes requests for disbursement of final estates and refunds.
• Process yearly allocation notices and General Retirement disbursements.
• Work with Communications to keep the unclaimed list updated on the website and Cooperative Living magazine.
• Must have a working knowledge of the Cooperative by-laws on member and capital credits.
• Other appropriate duties as assigned.

SPECIFICATIONS

EDUCATION:

A minimum of a high school diploma is required. Two years of college, which includes business letter and report writing, business law, accounting, and credit and collections, is desirable. Those employed in this position without academic experience in the subjects mentioned earlier may be required to complete one or more of these courses within a period specified by management as a condition of employment.

EXPERIENCE:

Must have at least five (5) years of business experience with credit and collections and/or accounts receivable as a primary responsibility.

COMPETENCIES:

• Ability to utilize computerized accounting and billing systems.
• Working knowledge of internal controls, including segregation of duties.
• Ability to gain a working knowledge of member records, capital credits, collections, and payment processing.
• Knowledge of Microsoft Excel, Word, Outlook, and similar software.
• Ability to establish rapport with internal and external representatives, maintaining courteous, respectful, and professional relationships.
• Must have strong oral and written communication skills.
• Ability to use sound, logical judgment and be a practical decision-maker.
• Ability to prioritize, organize, and manage multiple tasks, even simultaneously, and coordinate projects with other employees working to meet deadlines and budgets consistently.
• Ability to think creatively to resolve operational issues while consistently following policies and procedures.

WORK AND SAFETY ENVIRONMENT:

• Work is performed in a standard office environment, with occasional weekend and evening work and occasional in-state or out-of-state travel.
• Must be able to perform required duties during extended hours in emergencies.
• Knowledge of safety issues affecting office workers.
• Ability to lift and move a box of copy paper weighing approximately 40 pounds.
• Ability to move about and within an office building and on various terrains.
• Ability to frequently stand and walk and sit for extended periods.
• Ability to perform essential functions that require frequent, prolonged viewing and use of computer monitor, keyboard, and computer mouse for extended periods.
• Operates all cooperative equipment per FESCO policies and procedures, safety rules, manufacturer guidelines, regulations, and codes and seeks input from the CFO when information is unclear, inadequate, or requires interpretation.
• Comply with all FESCO policies, procedures, and safety rules as they apply to the accounting department and recommend to all co-workers the use and practice of the same.

REPORTS DIRECTLY TO: Manager of Accounting

This Position Description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. The employee may be required to perform or assume additional position-related responsibilities other than those stated in this description.

Lorain Medina Rural Electric Cooperative and North Central Electric Cooperative reserve the right to revise or change the position responsibilities as needed. This Position Description does not constitute a written or implied contract of employment. The time frames mentioned for accomplishing training phases are for illustrative purposes only. They should not be construed as an implied employment contract for any length of time.

Equal Opportunity Employer, including disabled and veterans.

Job Type: Full-time

Pay: $29.53 - $36.26 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• credit and collections and/or accounts receivable: 5 years (Required)

Ability to Commute:

• Spencer, OH 44275 (Required)

Work Location: In person

Salary : $30 - $36