Receptionist

req4849

Job Title: Receptionist

FLSA Status: Non-Exempt

Department: Office Services

Reports to: Manager, Facilities

GENERAL DESCRIPTION / PURPOSE:

This position represents the company to outside vendors and internal and external customers. The Receptionist will be responsible for answering incoming calls, directing calls to appropriate personnel, mail distribution, greeting and directing internal and external customers, and maintaining security protocol for the facilities main entrance.

ESSENTIAL JOB FUNCTIONS:

• Answers telephones and directs callers to the appropriate individual
• Welcomes and directs visitors by greeting them in person or on the telephone. Answering or referring inquiries of visitors
• Maintains employee and department directories and updates on a quarterly basis
• Maintains security by following procedures; monitoring Visitor Registration Process, Visitor Sign-in, maintain security awareness and notify the correct personnel when issues arise
• Assists with small projects in other departments when approved by Facilities Manager
• Process Shipping Requests, Daily Mail, and package notifications
• Receives, sorts and forwards incoming and interoffice mail
• Responsible for assisting in processing facilities department invoices and requisition requests
  
  
  

REQUIRED QUALIFICATIONS:

Education: High School Diploma/Equivalent

Experience: 1 year of related customer service experience and/or training in a highly demanding customer service environment. 1 year of Receptionist/Administrative Assistant experience.

Knowledge, Skills and Abilities:

• Strong organizational skills
• Excellent verbal and written communication skills
• Ability to work independently on assigned tasks as well as accept direction on given assignments
• Punctual and dependable
• Knowledge of MS Office (Word, Excel, Outlook)
• Good interpersonal skills
• Capable of handling difficult situations
• Or equivalent combination of education and experience
  
  
  

PREFERRED QUALIFICATIONS:

Education: Associates Degree

Experience: 2 years Receptionist/Administrative Assistant experience

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office deskwork, requiring sitting, walking, using phone & computer
• May lift up to 30 lbs. occasionally
• Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.
  
  
  

Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization. Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.

Starting pay for the position is between $15.92 to $19.90 per hour

Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

Rev 4.2025