Technical Support Expert

About the Role

The Business Systems Analyst will play a critical role in supporting the implementation and maintenance of our enterprise systems, including our ERP (IFS). The successful candidate will have strong analytical and problem-solving skills, with the ability to design and implement technical system solutions to meet business needs.

Responsibilities

• Provide technical support for our ERP (IFS) and other enterprise systems.
• Design and implement technical system solutions to meet business needs.
• Develop and maintain IT documentation to ensure accurate tracking of implemented configurations and processes.
• Collaborate with cross-functional teams to identify opportunities for process improvements.
• Participate in ERP upgrades and implementations, coordinating testing and training with business users.

Requirements

Bachelor's degree in Management Information Systems (MIS), Business Administration, Computer Science (CSci) or related.

• 2 years of experience in business systems analysis or related field.
• Proficiency in PL/SQL or SQL.
• 2 years of ERP experience, preferably IFS.
• Experience with enterprise system configuration and maintenance.

*6 years or equivalent combination of education and experience.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Office deskwork, requiring sitting, walking, using phone & computer.
• May lift up to 30 lbs. occasionally.
• Up to 10% or more travel including international.
• Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.