What are the responsibilities and job description for the Service Technician - FM - LTI position at Loram?
Job Title : Service Technician
FLSA Status : Non-Exempt
Department : Loram Technologies
Reports to : Assistant Manager, Field Services LTI
GENERAL DESCRIPTION / PURPOSE :
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad's wheel / rail life.
ESSENTIAL JOB FUNCTIONS :
Customer Focus
- Build customer and supplier relations for improved products and services.
- Work with Sales Department to ensure customer expectations are met.
Functional / Technical Skills
Managing and Measuring Work
Written Communication
BEHAVIORAL COMPETENCIES :
REQUIRED QUALIFICATIONS :
Experience : High School Diploma / Equivalent
Licenses / Certifications : Maintain railroad safety training and certifications
Ability to obtain a CDL.
PREFERRED QUALIFICATIONS :
Education : Associate degree in Electrical or Mechanical
Experience : 1 years of Field service experience with customer facing role
2 years working in a railroad environment, Field service, and Basic computer skills
WORKING CONDITIONS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS :
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
COMPENSATION :
Loram determines compensation based on factors such as skills, competencies, education, and / or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
Starting pay for the position is between $21.00 - $24.00.
Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
Rev : February 2025
LI-RL1
Salary : $21 - $24
