General Manager (Disaster Restoration)

Position Summary

The General Manager for Disaster Restoration and Indoor Air Quality oversees all operational aspects of the business, including project management, customer relations, staff supervision, and financial oversight within the disaster restoration and indoor air quality sectors.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

· Develops and implements business and marketing strategies, ensuring compliance with health and safety regulations.

· Manages budgets, fostering client relationships, and leading a team of professionals to achieve excellence in service delivery.

· Builds and maintains relationships with customers, insurance companies, and other stakeholders to promote business development and customer satisfaction.

· Stays informed about industry trends, emerging technologies, and best practices.

- Makes recommendations for continuous improvement and innovation.

· Handles escalated customer complaints or issues in a professional and timely manner, ensuring resolution and customer satisfaction.

· Ensures that all employees receive proper training, certifications, and ongoing professional development opportunities.

· Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

· Bachelor's degree in business administration, construction management, environmental science, or a related field; master's degree preferred.

· Proven track record in a managerial role within the restoration or indoor air quality industry

· Strong knowledge of disaster restoration processes, indoor air quality testing, and remediation techniques.

· Strong organizational and communication skills, and the ability to navigate complex projects under tight deadlines.

· A commitment to customer satisfaction, employee development, and continuous improvement in service standards is essential.

· Knowledge of industry regulations, safety standards, and best practices.

· Ability to work well under pressure and effectively manage multiple priorities in a fast-paced environment.

· Proficiency in computer software applications, including project management tools, CRM systems, and Microsoft Office suite.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 30 pounds at a time.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• Bellingham, MA 02019: Relocate before starting work (Required)

Work Location: In person

Salary : $100,000 - $150,000