What are the responsibilities and job description for the Customer Service Representative position at Loren's Sanitation?
Overview
As a Customer Service Representative, you will be the frontline support for our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills and a commitment to providing exceptional service. You will be responsible for addressing customer inquiries, resolving issues, and maintaining a positive company image through effective interaction.
Duties
- Loren’s Sanitation is seeking a professional who acts as a bridge between a company and our customers, primarily responsible for answering questions, resolving issues, and providing information to ensure customer satisfaction through various communication channels.
- Ability to work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Responds effectively and courteously to customer service inquiries, requests or complaints. Returns all customer calls in a timely manner.
- Notifies the appropriate personnel to respond to the customer’s problems and concerns. Researches and resolves issues in a timely manner.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Enters service and route data into computer for billing and route scheduling purposes.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and employees to determine service requirements and resolve problems or complaints via phone & by email.
- Cover for the reception desk when necessary
Skills
- Strong background in customer service with experience in call center environments preferred.
- Excellent verbal and written communication skills in English; multilingual abilities are a plus.
- Proficient in using computer systems for data entry and client management.
- Ability to analyze situations effectively and provide solutions promptly.
- Strong collaboration skills to work effectively within a team environment.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- A positive attitude and a commitment to delivering high-quality client services.
Join our team as a Customer Service Representative where your skills will make a significant impact on our customers' experiences!
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 80 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Morning shift
Work Location: In person
Salary : $24 - $26