What are the responsibilities and job description for the Customer Support and Project Engineer position at LORENTZ Energy Solutions?
About the Position
This role involves working closely with customers, distributors, dealers, contractors, and end-users to provide technical support and resolve issues.
You will be responsible for ensuring that customers receive timely and effective support.
Responsibilities
Technical Support: Responsible for resolving technical issues over the phone, email, or on-site.
Scheduling: Keep track of warehouse production and stay on schedule to meet deadlines.
- Responsible for keeping records of customer interactions, communicating them to account's Channel Manager, processing customer accounts, and filing documents.
- Follow communication procedures, guidelines, and policies.