What are the responsibilities and job description for the Mental Health Receptionist position at Lorenz Clinic?
Job Type
Full-time
Description
Position : Mental Health Receptionist
Direct Supervisor : Assistant Client Services Manager
Job Function
The Mental Health Receptionist plays an integral role within the overall clinic. They serve as the point person for many patient and staff concerns related to scheduling, billing, and customer service. As such, they are uniquely situated to set the cultural tone of each site. The position functions as a receptionist, and their primary role involves administrative support. This is a non-exempt, hourly position.
Key Responsibilities
The Mental Health Receptionist will provide support in the following areas :
Leadership & Development
Reflects the clinic's mission and values in professional style & personal actions
Applies strategic thinking for role; anticipates and / or identifies problems and opportunities
Collaboratively working with ACSM (Assistant Client Services Manager) to carry out development and strategic goals
Deliver an exceptional customer service experience to patients, families, and other customers through consistently demonstrating Lorenz Clinic values
Monitor and report site needs and repairs
Act individually and with others to meet each patient's needs
Effectively carry out operational procedures as outlined in the support staff Operation's Manual
Provides insight to ACSM regarding process improvement
Tasks as assigned in opening new clinic space (assisting in carrying out marketing plan, delivery coordination, etc.)
Keeping supply inventory and purchasing supplies as needed
Maintains clean and friendly environment of the reception, lobby, and offices
Monitoring vendor services (e.g., water levels, shred box, etc.)
Sending, receiving, and distributing correspondence as directed (e.g., mail, faxes, etc.)
Maintain a working knowledge of health care plan requirements and health plan networks
Taking credit card payments and other payments
Represent Lorenz Clinic values as first impression to all clinic visitors
Patient Coordination
Answering general and new patient calls
Scheduling new and existing patients
Maintaining clinic schedules as requested
Patient check-in
Handling of sensitive and confidential information
Collections calls to delinquent accounts
Offering clients refreshments
Scoring and filing outcomes measures with Department of Health
Put patient first at every opportunity
Listen to understand each patient
Show concern for each patient
Staff Support
Triage clinical staff questions related to policies and procedures
Prepare and implement onboarding procedures for new hires, as assigned
Maintain proficiency in utilizing the clinic's Electronic Health Records (EHR) system
Other duties as assigned by the ACSM or Director of Client Experience
Clinic Wide Support
Work collaboratively with other Mental Health Receptionists to fill in when / where needed
Use of own transportation for clinic errands (pick up site supplies, transport mail, etc.)
Attend meetings, trainings, or assist in clinic conferences outside of assigned site or regular working hours
Flexibility to change hours or work remotely based on clinic needs
Requirements
Qualifications
High School Diploma or GED
Bachelor's Degree in Psychology, Social Work, Accounting, Finance, Leadership, or similar field
strongly preferred)
Clean criminal background as required by law
Requirements
At least 1 year of experience in medical reception, medical administrative support
Overt commitment to social justice
Excellent written and verbal communication skills
Self-motivated and self-starting work style
Ability to initiate and maintain self-organizational systems to ensure job tasks are completed as expected (e.g., calendar of tasks / responsibilities, etc.)
Perfect interpersonal boundaries
Trustworthiness in handling sensitive information (with special preference given to candidates with HIPAA compliance knowledge and training)
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