What are the responsibilities and job description for the Patient Care Clerk position at Loretto Hospital?
About the Role:
The Patient Care Clerk ensures that patients receive the highest level of administrative support during their visits. This position is responsible for managing patient records, scheduling appointments, and facilitating communication between patients and healthcare providers. The major end result of this role is to enhance the overall patient experience by providing timely and accurate information, thereby contributing to the efficiency of healthcare delivery. The Patient Care Clerk also assists in maintaining a welcoming environment, which is essential for patient comfort and satisfaction. Ultimately, this role is crucial in supporting the operational flow of healthcare services and ensuring that patients feel valued and cared for.
Minimum Qualifications:
- High school diploma or GED.
- Previous experience in a healthcare or administrative role.
- Proficiency in using electronic health record (EHR) systems e.g. Meditech.
Preferred Qualifications:
- Certification in medical office administration or a related field.
- Experience with medical billing and coding.
- Bilingual skills to assist a diverse patient population.
Responsibilities:
- Greet patients and visitors in a friendly and professional manner.
- Manage patient check-in and check-out processes, ensuring accurate data entry.
- Schedule and confirm patient appointments, coordinating with healthcare providers as necessary.
- Maintain and update patient records, ensuring compliance with privacy regulations.
- Assist patients with insurance inquiries and billing questions, providing clear information.
Skills:
The required skills for this position include strong communication abilities, which are essential for interacting with patients and healthcare staff effectively. Attention to detail is crucial when managing patient records and scheduling appointments to avoid errors that could impact patient care. Organizational skills are necessary to handle multiple tasks efficiently, ensuring that the front desk operates smoothly. Preferred skills, such as familiarity with medical billing, enhance the clerk's ability to assist patients with financial inquiries, contributing to a better overall experience.
