What are the responsibilities and job description for the PBX Operator position at Loretto Hospital?
About the Role:
The PBX Operator ensures seamless communication within the hospital. This position is responsible for handling incoming and outgoing calls, directing them to the appropriate departments, and providing essential information to patients and staff. The PBX Operator serves as the first point of contact for callers, making it imperative to deliver exceptional customer service and maintain a professional demeanor at all times. Additionally, the operator will handle emergency calls with urgency and accuracy, contributing to the overall efficiency of healthcare operations. Ultimately, the PBX Operator's efforts directly impact patient satisfaction and the smooth functioning of healthcare services.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a healthcare setting.
- Strong verbal communication skills and a clear speaking voice.
Preferred Qualifications:
- Experience with PBX systems or telecommunications equipment.
- Knowledge of medical terminology and healthcare services.
- Bilingual abilities to assist a diverse patient population.
Responsibilities:
- Answer incoming calls promptly and professionally, directing them to the appropriate personnel or department.
- Provide information to callers regarding services, hours of operation, and general inquiries about the healthcare facility.
- Manage emergency calls with a high level of urgency and ensure that they are routed to the correct emergency response teams.
- Maintain accurate records of calls and messages, ensuring that all communications are documented appropriately.
- Assist in troubleshooting phone system issues and coordinate with technical support when necessary.
Skills:
The required skills for this role include strong communication abilities, which are essential for effectively interacting with callers and providing accurate information. Customer service skills are utilized daily to ensure that each caller feels valued and receives the assistance they need. Attention to detail is critical when documenting calls and messages, as it ensures that important information is not overlooked. Preferred skills, such as familiarity with PBX systems, enhance the operator's ability to troubleshoot issues quickly and efficiently. Additionally, knowledge of medical terminology can improve the operator's confidence in handling healthcare-related inquiries, ultimately leading to better service for patients.
