Sales Development Representative

Company Overview

Loris helps improve the quality of customer support conversations using an AI-powered conversational intelligence platform to extract insights from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact the brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into each company’s most valuable resource. Loris is in growth mode and was recently named a Cool New Vendor by Gartner.

About the Role

At Loris we know that the key to growth is a high-performing sales team. That’s why we’re seeking a qualified Sales Development Representative (SDR) to generate meetings with qualified personas at target accounts. This is a critical hire and a successful candidate will have the ability to quickly grow their career by defining and building the sales development program at Loris working closely with the Head of Revenue and Head of Marketing.

As the first line of communication with a prospect, the ideal SDR has a strong understanding of the sales process and excels at researching leads, starting new relationships, and setting up meetings for Account Executives. The SDR should be a quick learner who has strong communication skills and an ability to showcase our offerings in a compelling way.

Objectives

• Represent the company’s products and services, using company knowledge as well as consumer research to explain how our solutions meet customer needs
• Generate leads and build relationships by engaging cold prospects, nurturing warm prospects and prospecting to find potential new sales opportunities
• Manage and maintain a pipeline of interested prospects to create meetings for Account Executives
• Identify best practices for refining the company’s lead-generation playbook

Responsibilities

• Utilize HubSpot, Apollo and LinkedIn to generate new sales opportunities
• Develop and run omnichannel sequences in partnership with our Head of Revenue and Head of Marketing
• Maintain at least 75 outbound dials per day to achieve targets
• Identify the needs of prospects, and suggest appropriate products or services
• Build trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Report weekly results and potential areas of improvement
• Follow up with Marketing generated leads to qualify as sales opportunities. Move solid leads through the funnel connecting them to a salesperson, and arranging meetings
• Develop and lead campaigns from idea-generation through to qualified calls and determine how best to scale them
• Develop and codify best practices and sales workflows for prospects
• Partner with Account Executives to build strategy and prospect into designated accounts
• Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales
• Follow-up with potential customers who expressed interest but did not initially result in a sales opportunity
• Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging

Extra Details for Position

• 65,000 Commission (100k OTE)
• Health and Benefits
• Medical Dental
• Hybrid Position (3 days a week in office)

Minimal Qualifications

• A track record of top performance or prior success
• Superior verbal and written communication skills
• Strong interest in technology
• Self starter who is able to operate in a hyper growth environment
• SaaS experience - preferably with a Start-up
• CX/CS tech organizations preferred(Industry Knowledge)