Store Manager - Palm Beach

Loro Piana, a leader in manufacturing and distribution of the finest quality textiles, ready to wear, accessories and custom made garments, has an outstanding Store Manager opportunity available in Palm Beach, FL

The Store Manager is responsible for achieving the store targets, coordinating, providing guidelines to the team and overseeing their application. They are a professional in the luxury industry with management and problem solving skills, fosters the Brand and builds the customer loyalty, above all for the Top/VIP guests

Sales and business development

• Reflects the corporate image in terms of standing and ensures that the team is also aligned with the Brand DNA
• Is responsible, coordinating the Assistant Store Manager and the team, for the optimization of the overall sales performance of the store, through the constant increase of customer service standards and the continuous development of the product knowledge and of the team selling skills
• Constantly monitors the team sales performance through the main KPIs, establishing and implementing specific action plans in cooperation with the Area Manager, in order to improve sales
• Is able to analyze the market context in which works and to suggest improvements: really adequately knows market trends and competitors in order to analyze and identify business opportunities/initiatives with the aim of improving sales, promoting new products, in line with the overall Company objectives and policies

Client management and CRM

• Maintains excellent customer relationships, in coordination with the store team to ensuring high levels of customer satisfaction
• Is responsible for providing the highest level of customer service and for the proper management of all the critical situations related to the overall sales process/to the customer claims
• Ensures that the network of external relations is expanded and that relations with traditional partners and prestigious people are maintained in order to promote customer loyalty, especially with Top Clients and VIPs,

Team management

• Actively participates in the store team scouting and selection process and knows the market and the store trends in the reference area, in collaboration with the related HR Manager
• Creates a cohesive team coordinating its different activities in order to make sure that the team members are always motivated and competent
• Ensures the professional growth, the product knowledge and the training of the store team, by constantly stimulating them to be up-to-date about the luxury industry
• Reports and defines the quantitative target to the store teams, always ensuring their achievement by analyzing results
• Sets up and runs daily/weekly and/or monthly meeting in order to provide key messages and priorities to the team and to keep the communication channel always active both top-down and bottom-up
• Keeps the team always informed about the store performance through the proper tools
• Ensures the proper management of all the administrative and accounting responsibilities and activities and of the respect of the Loro Piana internal procedures
• Applies all the necessary measures to ensure the safety of both personnel and customers

Profile
Skills and abilities required:

• Understanding of luxury market
• Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
• Passion and high motivation for Loro Piana products and Brand
• Strong computer skills and ability to work effectively with Microsoft Office and Outlook