What are the responsibilities and job description for the Business Process Risk and Control Lead - Atlanta, GA position at Lorven Technologies Inc.?
Job Title: Business Process Risk and Control Lead
Location: Atlanta, GA
Job Description
Position Summary
Location: Atlanta, GA
Job Description
Position Summary
- The Business Documentation Controls Lead is a pivotal role responsible for owning the identification, assessment, and mitigation of risks and control issues in process designs for Crawford.
- This role is accountable for coordinating risk management activities for Operational Excellence and sits within the Business Process Design Compliance and Controls team.
- The ideal candidate for this role has a proven track record of driving risk and controls management in an insurance or financial industry setting for large-scale programs.
- The role demands effective management of competing priorities and close collaboration across various teams and functions to ensure effective and compliant delivery focused on enabling the simplification of the way we work.
- Uphold the engagement model between the transformation strategy and controls functions to appropriately assess risk in process designs and execution efforts; and document risk management protocols
- Ensure risks associated with future state processes are identified, measured, monitored, and controlled in accordance with risk, compliance, and control policies and procedures
- Maintain continued awareness of key and emerging risks within the company and industry
- Develop, maintain, and deliver training, including risk and control, process documentation, and governance
- Manage process documentation team ensuring quality assurance and timely delivery in accordance with the stated procedures.
- Directly oversee and ensure the quality of the process documentation team.
- Act as the liaison between Global Business Service Center process documentation resources and Assessment and Execution teams, driving transparency, facilitating communication, delivering bi-directional feedback, and owning status updates
- Collaborate among the Global Transformation Office Teams to translate control requirements into compliance processes and to embed into functional and non-functional requirements for solution selections
- Collaborate with other functions (e.g., Internal Audit, Financial Reporting Risk, Information Security, and Privacy Office, etc.) to review designed processes to ensure alignment
- Direct compliance issues to appropriate existing channels for investigations and resolution
- Collaborate and uphold process documentation standards and guidelines while overseeing change delivery.
- Other duties as assigned.
- Support the build and implementation of a scalable structure and way of working with the Global Business Service Center (GBSC) and other dedicated resources
- A bachelor’s degree or higher in Business, Risk Management, Finance, or a related discipline is required.
- Professional certification or accreditation in risk management, process improvement, or related would be an asset.
- 3 years of experience in risk management, controls, process improvement, or related role
- Insurance or financial services experience required
- Proven experience conducting risk assessments and audits to identify and evaluate risks and controls, and corresponding impacts in a professional or financial services environment
- Experience providing guidance to senior management, project teams, and stakeholders on risk and control exposure mitigation and response plans
- Knowledge of risk management principles, methodologies, and tools
- Razor-sharp attention to detail
- Ability to efficiently assess risk
- Demonstrated judgment, initiative, and organizational skills
- Ability to work, coordinate, and facilitate discussions with various teams and senior leadership
- Strong strategic, analytical, and problem-solving skills
- Strong organizational, time management, and prioritization skills
- Proficiency in client and Stakeholder management
- Demonstrated self-sufficiency with ability to work both independently with minimal supervision and in a collaborative environment
