What are the responsibilities and job description for the Job: Telecom Administrator --- Hybrid Job ---- 6+ Months Contract position at Lorven Technologies, Inc.?
Job Details
Job Title: Telecom Administrator
Location: Denver, Colorado 80203 (Hybrid Job)
Duration: 6 Months Contract
Location: Denver, Colorado 80203 (Hybrid Job)
Duration: 6 Months Contract
Job Description:
Required Background/Knowledge:
- Fundamental understanding of telephone call routing systems
- interactive voice response (IVR)
- call flow
- call routing
- commercial phone systems
- Experience with technical problem analysis and resolution related to telephone and call center systems
- Knowledge of call center systems (preferably Genesys)
- General knowledge of cloud telephone systems
- Familiarity with emergency outage protocols
- Ability to communicate and collaborate effectively with numerous partners/stakeholders
- Ability to communicate technical information to audiences with differing levels of technical understanding
- Ability to establish consensus with numerous partners/stakeholders
Preferred Background/Knowledge:
- Call center contract management
- General knowledge of FEDRamp standards
- Basic SQL Familiarity
- Basic Data Analysis techniques
- Familiarity with Lumen/Century Link
- Familiarity with AWS S3 Cloud storage
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