What are the responsibilities and job description for the Service Desk Specialist -- Nashville Tennessee (Onsite) -- 8 Months contract position at Lorven Technologies, Inc.?
Job Details
Job Title: Service Desk Specialist
Location: Nashville, Tennessee 37243 (Onsite)
Duration: 8 Months Contract
SERVICE DESK
IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
People/Customer Service skills required
Printer Administration and Troubleshooting
Server Print Queue, and local Queues
Server Print Queue, and local Queues
Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.
InTune Management included but not limited to two-factor authentication iOS Management, Support, and Deployment
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.
InTune Management included but not limited to two-factor authentication iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data
Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions
Cisco WebEx
MS Teams
Cisco Presence video solutions
Network troubleshooting
Internal vs external
VPN
LTE
Wifi
Application Troubleshooting
Account permission
Compatibility settings
Browser vs installed
Account permission
Compatibility settings
Browser vs installed
Remote support
MSRA
RDP
TEAMs
Webex
MSRA
RDP
TEAMs
Webex
Hardware Deployment
ServiceNow
Ticket management
Ticket assignment
Ticket management
Ticket assignment
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