What are the responsibilities and job description for the ServiceNow L2 Support -- Long Term Contract -- Philadelphia, PA (Hybrid) position at Lorven Technologies Inc.?
Job Title: ServiceNow L2 Support
Location: Philadelphia, PA (Hybrid)
Duration: Long Term Contract
Responsibilities
Location: Philadelphia, PA (Hybrid)
Duration: Long Term Contract
Responsibilities
- Minimum 7 - 10 years expertise.
- Development expertise in ITSM, and participation in integration and migrations projects.
- Extensive background in Support activities.
- Resource who has worked on support engagements.
- Prior experience and understanding on ServiceNow development and integrations for ITSM module.
- Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts
- Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
- Maintained production instances and non-production instances.
- Supported many teams on reviewing the code and configuration changes and deploying them to production instances.
- Experience with ServiceNow issues analysis and fixing for ITSM modules.
- Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
- Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
- Work with a solid understanding of Agile project methodologies and ITIL processes.
