What are the responsibilities and job description for the Desktop Support Madison WI (100% onsite) Contract role position at Lorven technologies?
Role: Desktop Support
Location: Madison WI (100% onsite)
Interview Process: Multiple rounds of virtual interviews.
Contract role
Job description:
Job Responsibilities
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommends procedural improvements to unit leadership
Required Skills:
- Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
Additional Skills
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred. Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
