What are the responsibilities and job description for the IN-IDOI-Inbound Call Center Rep position at Lorven Technologies?
Role : IN-IDOI-Inbound Call Center Rep Job ID - (756731)
Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 (Downtown, Indianapolis) - Onsite
Interview Process : Phone and in-person
Job Type : Contract
This is a full time 40 hour work week. 8 : 00-4 : 30 pm with 30 minute lunch.
Call center taking inbound calls
Your candidate must have a clear BMV check along with the background check to be eligible.
No New Submittals After : 02 / 06 / 2025
Job Description :
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.
OVERVIEW
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES
- Answer all 800 calls in a timely manner. Record on Client Contact forms.
- Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and / or supplies.
- Complete data entry each day including Client Contacts
- Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
- Inform the Office Manager when supplies of materials are low
- Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
- Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
- Forward call back messages to Volunteer Supervisors at the end of the day.
- Put together new counselor training materials and other training materials requested by Trainers.
- Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
- Other duties as assigned by Office Manager including, but not limited to, special mailings / emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Skill Matrix :
Good Communication Skills
Required
Years
Knowledge of Data Entry
Required
Years
High School Diploma or GED
Required
Additional education or experience preferred
Nice to have
Call center experience
Nice to have
