What are the responsibilities and job description for the Job: Desktop Support Engineer --- Onsite Job --- Long Term Contract position at Lorven technologies?
Job Title: Desktop Support Engineer
Location: Mahwah, NJ| Clifton, NJ and New York, NY (Onsite Job)
Duration: Long Term Contract
Location: Mahwah, NJ| Clifton, NJ and New York, NY (Onsite Job)
Duration: Long Term Contract
Job Description:
Deskside Support Engineer (2-3 years)
Deskside Support Engineer (2-3 years)
- Local service support for Windows & MAC - laptops, desktops, PCs, and etc.
- Onsite service for routine work performed on customer's computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
- Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
- Onsite maintenance and support of customer's printers, which includes consumables replacement and troubleshooting for fixing print Issues
- Coordinate with Engineering team to ensure incidents are resolved according to service level targets
- Perform final checks prior to closing incidents:
- User confirmation that service has been restored
- User satisfaction survey
- Confirmation of correct incident categorization for Problem Management
- Confirmation of sufficient resolution detail for Problem Management
- Assessment of any required changes to Configuration Management System
- Update the Knowledge base
Required Qualifications
- Good communication skills
- Hands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers).
- Ability to solve complex hardware and software issues.
- Hands-on experience with Windows/Linux/Mac OS environments
