What are the responsibilities and job description for the Job: Telecom Administrator - Hybrid Job - 6+ Months Contract position at Lorven Technologies?
Job Title : Telecom Administrator
Location : Denver, Colorado 80203 (Hybrid Job)
Duration : 6 Months Contract
Job Description :
Required Background / Knowledge :
- Fundamental understanding of telephone call routing systems
- interactive voice response (IVR)
- call flow
- call routing
- commercial phone systems
- Experience with technical problem analysis and resolution related to telephone and call center systems
- Knowledge of call center systems (preferably Genesys)
- General knowledge of cloud telephone systems
- Familiarity with emergency outage protocols
- Ability to communicate and collaborate effectively with numerous partners / stakeholders
- Ability to communicate technical information to audiences with differing levels of technical understanding
- Ability to establish consensus with numerous partners / stakeholders
Preferred Background / Knowledge :
