What are the responsibilities and job description for the Program manager - Product and Portfolio Delivery position at Lorven Technologies?
Role : Program manager - Product & Portfolio Delivery - Call Center
Preferred Location : Westbury, NY - Day 1 Onsite
Mandatory : program manager with experience implementing cloud based
Call Center applications, Working with 3rd party vendors, Migrating from a legacy call center application to a SaaS / cloud solution
About this Role :
The ideal candidate is an experienced program manager with experience implementing cloud based
Call Center applications. This program manager should have 4 years of working with 3rd party
vendors and can effectively oversee strategic programs or projects that involve multiple
workstreams / departments. They are skilled in managing initiatives from start to finish, leading cross-
functional teams and ensuring ongoing program success. They are adept at guiding stakeholders
through important decisions, coordinating activities, and driving process improvements. Furthermore,
they have a keen understanding of stakeholder needs and utilize this knowledge to develop strategies
that optimize ROI, customer satisfaction, and overall organizational performance.
Responsibilities
- Migrating from a legacy call center application to a SaaS / cloud solution
- Responsible for planning, directing, and coordinating complex product / program implementation
including Call Center Applications
partners.
stakeholders, including senior management.
project scope, resources, and timelines.
Skills and Qualifications
implementations.
stakeholders, vendors and management at all levels and thrive in a cross-functional
environment.
teams preferred.
