TECHNICAL SUPPORT SPECIALIST

CLASSIFICATION: Non-Exempt
DEPARTMENT/DIVISION: Administrative Services/Information Management
SUPERVISOR: IT Program Manager or Designee

Position Summary:
Under general supervision of the IT Program Manager or designee, provides technical and audio-visual support to users by installing, upgrading, troubleshooting, and maintaining end user equipment, desktop hardware and software. Sets up user profiles and provides basic training to new users. Creates and maintains technical documentation related to end user hardware and software. Maintains confidentiality of all privileged information.

Minimum Qualifications Technical Support Specialist:

• Associates Degree from an accredited college or university or two years’ experience in technical support.
• Additional two years of experience in desktop hardware and software support, which includes support of remote locations.
• Must possess or have ability to obtain within first sixty days of employment and must maintain a valid New Mexico Class D driver’s license.
• Successful completion of thorough background investigation, including FBI fingerprint check. Must not have been convicted of a felony.

Preferred Qualifications:

• Associates or Bachelor’s degree from an accredited college or university in Computer Science, Information Technology, Management Information Systems, Library Information Systems or related field.
• Current Microsoft Professional Certification in current operating system.
• Net Certification.
• A Certification.
• Experience with current version of MS Office Suite.