Scheduler Patient Access, FT, INTERNAL ONLY

INTERNAL DEPARTMENT ONLY POSTING

Patient Access Scheduler

 2 FT positions

Taleo Requisition    7435-2553      

Position Description:

The Central Scheduler performs a range of tasks related to scheduling and coordinating patient’s appointments to primarily ensure that the patient’s needs are met in a timely and efficient manner.

•       Assigns the correct medical record and account number; therefore, providing a database which ensures accurate billing and clinical information. 

•       Obtain and verify demographic information, insurance benefits and eligibility.

•       Schedule / Cancel / Re- schedule patient’s appointments, lab work or other testing.

•       Communicate with patients regarding their appointment details, changes, and cancellations.

•       Manage and prioritize appointment requests based on urgency and availability.

•       Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system. 

•       Will actively use scheduling software and medical record software to schedule appointments and answer questions from patients. 

•       Provide assistance and respond to patient needs, including addressing patient queries regarding appointment schedules. 

•       Completes Medicare Compliance and obtains ABN if necessary.

•       Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations

•       Consistently demonstrate outstanding customer service to patients, visitors, physicians, and staff. 

•       Ability to also work well in team environment and with members of all service areas to help ensure smooth and efficient patient flow.

•       Maintain a high level of confidentiality regarding patient information.

•       Is required to fill in as Patient Access Representative as staffing needs and patient volumes require

•       Completes all shift duties in a timely and accurate manner.

•       Complies with all hospital / company safety regulations, policies and procedures.

Requirements:

•       Previous experience in a hospital setting, medical office, or a high-volume customer service environment; previous scheduling experience preferred.

•       Experience with electronic medical record systems

•       High school diploma or equivalent preferred

Required Skills:

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Must be self-directed / self-motivated; must have good communication and interpersonal skills; must be detailed-oriented with a high level of accuracy.  Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to supervisor, manager or appropriate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs.