Front Desk Receptionist

The Front Desk Receptionist plays a vital role in providing exceptional patient care and support to the Los Angeles Cancer Network / Compassion Cancer Care Medical Group, an affiliated medical practice of OneOncology.

Key Responsibilities

• Greeting and directing patients and visitors, while maintaining a warm and welcoming atmosphere.
• Effective gatekeeping to ensure seamless flow of patients through the facility.
• Patient registration and check-out processes, ensuring accurate and timely completion.
• Collection of co-payments and deductibles, with reconciliation of daily cash reports.
• Scheduling and updating patient appointments, blood transfusions, and diagnostic tests in accordance with established protocols.
• Answering telephone calls and responding to inquiries, directing callers to appropriate personnel or initiating triage messages for response by medical personnel.
• Maintaining supplies and cleanliness of the front office, creating a comfortable environment for patients and staff.
• Ensuring maintenance of patient confidentiality, adhering to strict HIPAA guidelines.
• Demonstrating exceptional customer service skills in the performance of work assignments and duties.
• Accurate documentation in the EMR system, streamlining communication among healthcare teams.
• Training new hires on process and procedures, promoting knowledge sharing and growth within the practice.
• Maintenance of accurate records for all appointments scheduled for providers, ensuring optimal workflow.
• Sorting incoming mail, verifying patient's insurance information, and updating billing staff as necessary.

Essential Competencies

• Strong verbal and written communication skills, facilitating effective relationships with patients, families, and healthcare teams.
• Ability to establish and maintain effective working relationships, fostering a collaborative environment.
• Demonstrates exceptional assessment, critical thinking, and customer service skills, delivering high-quality patient care.
• Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses, prioritizing self-care and well-being.
• Ability to seek out resources independently and work collaboratively, driving continuous improvement and excellence.
• Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to multitask efficiently, managing competing demands and responsibilities with poise and professionalism.
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others, breaking down language barriers when necessary.

Requirements

• Great Customer Service Skills, essential for delivering exceptional patient experiences.
• Medical Terminology-Oncology/Hematology Specific, required for effective communication and understanding of complex medical concepts.
• Basic computer knowledge, proficiency in EMR systems and other software applications.
• Previous Oncology/Hematology experience preferred, but not required, as comprehensive training will be provided.
• Fluent in Spanish, allowing for enhanced communication with bilingual patients and their families.

Compensation Information

Base Salary Range: $16.00 to $20.00 per hour, competitive compensation reflecting skills, education, certifications, experience, and location.

Salary : $16 - $20