What are the responsibilities and job description for the Los Angeles Cancer Network | Office Manager position at Los Angeles Cancer Network?
The Office Manager is responsible for overseeing the medical front office area for Los Angeles Cancer Network (OneOncology affiliated medical practice) . This role manages and coordinates the operations and activities of the front desk area and staff to achieve customer satisfaction, quality service, and compliance with established procedures / policies.
Responsibilities
The Office Manager will have a number of critical responsibilities including directing, supervising and coordinating the overall front office operation across multiple clinic locations.
- Monitors daily activities of all front office staffing including patient data intake, systems, records and documents.
- Oversee the training for all staff for all front office related tasks.
- Monitoring telephone operators, ensuring timely and accurate processing all calls, screening and directing to the appropriate department or person.
- Manage office staff through regular staff meetings and assist staff in seeking training opportunities.
- Coaches staff in group or individual meetings to provide consistent adherent to policies and procedures.
- Ensures all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information.
- Communicates with patients who have complaints about services.
- Develops productivity and performance metrics and monitors those metrics to ensure front desk operations meet standards. Initiates process improvement initiatives as needed.
- Develops and implements best practices processes and procedures that enhance efficiency and effectiveness.
- Ensures all Front Office policies and procedures are followed.
- Manage staff schedules, approve staff hours for payroll.
- Ensure appropriate staffing and responsible for hiring as needed.
- Conducts performance reviews of front office employees.
- Collaborates with other departments as necessary to contribute to efficient workflow.
Key Competencies
Qualifications
Physical Requirements :
Salary Transparency :
Exact compensation may vary based on skills, education, certifications, experience, and location . Salary Range - $65,000 to $75,000 annually.
Salary : $65,000 - $75,000
