What are the responsibilities and job description for the Office Manager position at Los Angeles Cancer Network?
The Office Manager is responsible for overseeing the medical front office area for Los Angeles Cancer Network (OneOncology affiliated medical practice) . This role manages and coordinates the operations and activities of the front desk area and staff to achieve customer satisfaction, quality service, and compliance with established procedures / policies.
Responsibilities
The Office Manager will have a number of critical responsibilities including directing, supervising and coordinating the overall front office operation across multiple clinic locations.
- Monitors daily activities of all front office staffing including patient data intake, systems, records and documents.
- Oversee the training for all staff for all front office related tasks.
- Monitoring telephone operators, ensuring timely and accurate processing all calls, screening and directing to the appropriate department or person.
- Manage office staff through regular staff meetings and assist staff in seeking training opportunities.
- Coaches staff in group or individual meetings to provide consistent adherent to policies and procedures.
- Ensures all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information.
- Communicates with patients who have complaints about services.
- Develops productivity and performance metrics and monitors those metrics to ensure front desk operations meet standards. Initiates process improvement initiatives as needed.
- Develops and implements best practices processes and procedures that enhance efficiency and effectiveness.
- Ensures all Front Office policies and procedures are followed.
- Manage staff schedules, approve staff hours for payroll.
- Ensure appropriate staffing and responsible for hiring as needed.
- Conducts performance reviews of front office employees.
- Collaborates with other departments as necessary to contribute to efficient workflow.
Key Competencies
Qualifications
Physical Requirements :
Salary Transparency :
Exact compensation may vary based on skills, education, certifications, experience, and location . Salary Range - $65,000 to $75,000 annually.
Salary : $65,000 - $75,000
