What are the responsibilities and job description for the SUPERVISING CONTRACT PROGRAM MONITOR position at Los Angeles County Department of Human Resources?
When to Submit Your Application:
The application filing period will begin on March 25, 2025, at 8:00 a.m. (PT) - Continuous. We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates.
Type of Recruitment: We welcome applications from anyone.
No out-of-class experience or withhold will be accepted. The required experience must be fully met at the time of filing and indicated on the application.
Check Out Our Outstanding Benefits!
- Los Angeles County offers one of the strongest public sector benefits packages in the nation.
- Flexible Benefit Plans - Benefits may be purchased using a tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary.
- Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary.
- Generous Maternity and Family Leave Benefits
- Where appropriate telework may be offered as part of the 5/40 schedule.
- Rideshare, Parking, and Transit Benefits
- 13 paid holidays per year
Who We Are:
The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 million and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD is the County's trusted partner and provider of choice.
The Opportunity:
We are pursuing qualified candidates to fill the Supervising Contract Program Monitor, ISD position in the Operations Service of the Internal Services Department. The Operations Service is the lead agency for the delivery of operational support services to our customers. This includes providing more than 400 capital renovation and deferred maintenance projects, maintenance and repair for approximately 4,400 county facilities covering 66 million square feet, custodial and landscape maintenance for 300 locations, fleet acquisition and maintenance for 5,000 County vehicles, delivery of more than 2.5 million pieces of mail annually, managing 13,000 parking spaces, and providing the set-up for special events.
Definition:
Supervises the work of Contract Program Monitors engaged in monitoring, auditing, and evaluating contracted services.
Classification Standards:
Positions allocable to this class report to a higher-level supervisor and are responsible for providing technical and administrative supervision to Contract Program Monitors. In addition, these positions implement and maintain an inspection program which monitors, audits, and evaluates contracted services.
Essential Job Functions
Plans, assigns, reviews and evaluates the work of a contract monitoring unit.
Prepares summary reports of contractor performance based on inspection documents. Prepares comprehensive reporting and administrative support. Prepares critical reports and provides extensive administrative support to the Fleet Services Section.
Reports include weekly updates on open work Orders and estimated turnaround times, and monthly summaries covering fleet availability, preventive maintenance (PM) and smog/opacity compliance, vehicle service/repair cycle times, and pool vehicle utilization.
Conducts random on-site inspections of contracted services to ensure that contract performance standards are being met and uniformly applied throughout the County. Establishes and manages standard inspection programs, conducts thorough audits, and evaluates various contracted services.
Implements standard inspection programs and audits. Establishment and management of standard inspection programs, conducting thorough audits, and evaluating various contracted services. Ensures consistent service quality and operational excellence.
Resolves service complaints that are in dispute.
Participates in the negotiation of service costs not specified in the contract agreement with vendors, as needed.
Requirements
REQUIREMENT TO QUALIFY:
OPTION 1:
Two years of experience as a Contract Program Monitor monitoring the County's fleet management and maintenance contract.
-OR-
OPTION 2:
Three years of experience at the supervisor level involving fleet management and/or maintenance service.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Special Information:
Appointees will be required to work a Monday through Friday 5/40 work schedule.
Special Requirement Information:
- Contract Program Monitor is defined as monitors, audits, and evaluates a private agency's performance in providing the appropriate kind and level of service specified in the contract agreement.
Supervisor level is defined as supervising 5 or more subordinates in fleet management and/or maintenance service.
Desirable Qualifications:
Additional points will be awarded for applicants who possess the following Desirable Qualifications.
Completion of one or more of the following Automotive Service Excellence (ASE) certifications
- :
- C1: Automotive Services Consultant
- L3: Light-Duty Hybrid/Electric Vehicles Specialist
- B Series: Collision Repair & Refinish
- Two or more years of experience providing training in the areas of fleet maintenance, risk management, equipment inspections, or quality control.
- Two or more years of experience evaluating and preparing performance reviews for employees under your supervision.
- Experience with South Coast Air Quality Management District and other local state and federal regulatory legislation and guidelines related to the management of public vehicle fleets, including those related to alternative fuel programs and emissions controls.
- Lead a team of five or more journey-level technicians or technical advisors.
- Five or more years of experience developing and managing operating budgets and ensuring financial accountability.
- Five or more years of developing and implementing policies and procedures that align with organizational goals and regulatory compliance.
To receive credit for coursework/certification(s) in this examination, applicants MUST attach a legible copy of your certification within 5 calendar days of filing your application online. If you are unable to attach your document(s), please submit documentation to Kirby@isd.lacounty.gov and indicate your name, exam name (Supervising Contract Program Monitor), and exam number (W4231A). We do not accept password-protected documents. Ensure documents are unlocked before attaching them to your application or sending to the exam analyst.
Additional Information
Our Assessment Process:
This examination will consist of an Evaluation of Training and Experience based on application information, desirable qualifications and supplemental questionnaire weighted at 100%.
You must achieve a score of 70% or higher in order to be placed on the Eligible Register.
Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
Eligibility Information:
The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment.
Applications will be processed on an as-received basis and promulgated to the eligible register accordingly.
No person may compete for this examination more than once every twelve (12) months.
How to Apply:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website also provides application status updates.
Please fill out the application completely. Provide relevant job experience, including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in the refusal of the application or rescission of the appointment. Copying verbiage from the Requirements or class specification as your work experience is not going to be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the filing submission, so it is vital to provide a valid email address. If you choose to unsubscribe or opt out of receiving our emails, notices are accessible by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for rescheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
- info@governmentjob.com
- noreply@govermentjobs.com
- Kirby@isd.lacounty.gov
New email addresses need to be verified. This only needs to be done once per email address. It can be done anytime by logging in to govermentjobs.com and following the prompts. This is to improve the online application's security and prevent incorrectly entered email addresses.
Have questions about anything listed above?
Contact us:
Exam Number: W4231A
Department Contact Name: Kari Irby
Department Contact Phone: (323) 457-5304
Department Contact Email: Kirby@isd.lacounty.gov
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone:(323) 881-3932
Teletype Phone:(800) 899-4099 [Alternate Teletype Phone: (800) 897-0077]
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.
Revised January 2025
Salary : $885
