What are the responsibilities and job description for the Advance Sales & Ticketing Supervisor (Full Time) position at LOS ANGELES COUNTY FAIR ASSOCIATION?
Job Details
Description
Position Overview:
The Advance Sales and Ticketing Supervisor oversees all ticketing operations to ensure an exceptional customer experience for events and entertainment activities. This role involves selling ticket programs, managing ticketing staff, coordinating with event managers, and ensuring the accuracy of ticketing systems and reporting.
Staff Supervision and Development:
Lead, train, and supervise the ticketing team, including ticket sellers.
Schedule shifts and assign tasks to ensure smooth operations during events.
Monitor performance, provide feedback, and handle employee concerns.
Operational Excellence:
Oversee daily operations of the ticketing department, including system setup, sales monitoring, and troubleshooting.
Ensure all ticketing outlets are equipped with functional hardware and software.
Manage ticket allocations, inventory, and seating arrangements to meet event needs.
Customer Service:
Resolve escalated customer inquiries or complaints promptly and professionally.
Implement strategies to improve the customer experience and streamline ticketing processes.
Reporting and Compliance:
Generate and analyze sales and attendance reports to provide actionable insights.
Maintain compliance with company policies, financial procedures, and local regulations.
Coordinate with finance and accounting teams to reconcile daily sales and deposits.
Collaboration:
Work closely with marketing, operations, and event planning teams to ensure ticketing aligns with event goals.
Act as the primary contact for third-party ticketing vendors and partners.
Qualifications
Qualifications:
Proven experience in sales, ticketing operations, event management, or a related field.
Strong leadership and supervisory skills with the ability to motivate a team.
Proficiency in ticketing systems (e.g., Ticketmaster, Etix, Eventbrite, or similar platforms).
Excellent problem-solving and customer service skills.
Strong organizational and multitasking abilities to manage high-pressure situations.
Familiarity with financial reporting and basic accounting practices.
Bachelor’s degree in business, hospitality, or a related field (preferred).
Physical Requirements:
Ability to work extended hours, including evenings, weekends, and holidays, as required by event schedules.
Capacity to stand or walk for long periods and lift to 25 lbs if needed.
Salary : $26 - $30
