What are the responsibilities and job description for the RV Park Guest Assistant position at Los Angeles County Fair Association?
Under immediate supervision, the RV Parks Guest Assistant is responsible for the daily operation of the RV Parks, including the Mini Market. The RV Parks Guest Assistant is expected to exhibit a friendly, enthusiastic attitude while performing job assignments, showing a caring attitude for customers and fellow employees, and maintaining the companys operational quality and cleanliness standards. A qualified candidate should possess the ability to learn in a fast paced environment, project a professional appearance and a positive attitude at all times.
Principal Duties and Responsibilities
- Responsible for registering guests for both the RV Parks, including organizing clubs, taking reservations, and assigning camping sites
- Answers telephone calls in a friendly, professional, and timely manner
- Verifies and receives merchandise for Mini Market
- Responsible for stocking and zoning Mini Market merchandize
- Collect payments and issue receipts to customers for products bought; make necessary refunds, credits, or change to customers payments for product sold - whether by cash, check, vouchers, credit cards, or automatic debits
- Maintaining interpersonal relationships with the public, especially customers
- Promote Fairplex outlets and amenities by educating guest on restaurants, shows and other offerings
- Assist customers by providing information and resolving their complaints
- Greet customers as they enter the store premises and also as they step out
- Monitor and maintain cleanliness, sanitation, and organization of assigned work area
- Participate in park checks, report hazards and or Rules and Regulations violations that would negatively affect the operation
- Other duties as assigned
Skills, Knowledge and Abilities
- Strong verbal communication skills are essential
- Experience in working in a retail operation preferred
- Must have the ability to work effectively with customers to resolve problems and exercise discretion
- Needs necessary skills to operate a cash register and computer
- Requires organizational skills and the ability to perform in a fast paced environment
- Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
- Maintain proficiency in the RV Parks software, POS system, Excel, Word, EBMS and any other applicable programs
- physical requirements of job
- Ability to move around the grounds
- Ability to lift a minimum of 25 pounds
- Ability to stand for extended periods of time with regular breaks
- Must be able to work a flexible schedule, including days, nights, weekends, and holidays
- Must have a valid California drivers license and a good driving record
- Must be able to drive a golf cart and use a 2-way radio
- Must be able to work in extreme weather conditions, such as heat, rain, and cold
