Quality Assurance Coordinator - Early Childhood Services

POSITION: Quality Assurance Coordinator - Early Childhood Services

Purpose Statement

The job of Quality Assurance Coordinator - Early Childhood Services is done for the purpose/s of developing procedures for quality control with State and Federally funded contracts in Early Childhood Services; monitoring procedures and policies to find areas of improvement; creating reports for upper management, audit eligibility requirements, and case files; and creating/providing trainings for staff that detail improvements in our systems or areas of weakness.

This job reports to the Assigned Administrator/Supervisor.

Essential Functions

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  Analyzes case records and interview information for the purpose of determining the accuracy and timeliness of the agency's evaluation of client eligibility and need.

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  Collaborates with SCOE departments and external agencies for the purpose of eliciting cooperation and establishing effective working relationships.

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  Coordinates a variety of program components and activities (e.g. scheduling staff trainings, setting priorities, maintaining program files, etc.) for the purpose of monitoring policies and procedures used for the delivery of Early Childhood Services.

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  Evaluates the nature and cause of errors in case records for the purpose of identifying areas needing improvement in the department's processes and systems for determining eligibility.

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  Investigates information sources of eligibility, payment decisions, and program services appropriateness for the purpose of resolving contested case reports.

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  Maintains a variety of manual and electronic files and/or records (e.g. reports, correspondence, case files, case reports, etc.) for the purpose of providing up-to-date reference and complying with regulatory requirements and established guidelines for State and Federally funded contracts.

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  Prepares a variety of reports for upper management for the purpose of detailing needed improvements in our systems or areas of weakness.

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  Refers suspected fraud cases for the purpose of identifying the need for a manager's review and further investigation.

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  Reviews and verifies all client and provider case files for the purpose of ascertaining the correctness of client eligibility determination, payment decisions and the appropriateness of the services provided.

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  Serves as a technical resource to staff, administrators, child care providers, center base, parents and others for the purpose of responding to inquiries and providing information and assistance concerning related projects, practices, principles, policies and procedures of assigned Early Childhood Services programs and services.

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  Serves as liaison between staff and management for the purpose of providing information relating to error trends and problem areas within established policies and procedures used for delivery of services.

Other Functions

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  Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Job Requirements: Minimum Qualifications

Skills, Knowledge and Abilities

SKILLS are required to perform multiple, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: utilizing conflict resolution techniques; operating standard office equipment including pertinent software applications; planning and managing projects; and preparing and maintaining accurate records; exercising independent judgement; and facilitating meetings.

KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: age appropriate activities/behaviors; classroom instructional media and technology; concepts of grammar, spelling and punctuation; job-related codes/laws/rules/regulations/policies; knowledge of community resources; recordkeeping and record retention practices; and stages of child development.

ABILITY is required to schedule a number of activities, meetings, and/or events; often gather, collate, and/or classify data; and use basic, job-related equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using defined methods. Ability is also required to work with a diversity of individuals and/or groups; work with data of varied types and/or purposes; and utilize specific, job-related equipment. Independent problem solving is required to analyze issues and create action plans. Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is limited. Specific ability based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; communicating with diverse groups; setting priorities; building collaborative relationships; working with constant interruptions; maintaining confidentiality; meeting deadlines and schedules; working with detailed information/data; and working extended hours.

Responsibility

Responsibilities include: working independently under broad organizational policies to achieve organizational objectives; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of significant resources from other work units is sometimes required to perform the job's functions. There is a continual opportunity to impact the organization’s services.

Working Environment

The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, and significant fine finger dexterity. Generally the job requires 80% sitting, 10% walking, and 10% standing. The job is performed under minimal temperature variations.

Experience Job related experience with increasing levels of responsibility is required.

Education Bachelor’s degree in job-related area.

Equivalency Any combination equivalent to: Bachelor's degree in early childhood education, business administration, public administration or a related field and sufficient training and experience to demonstrate the knowledge and abilities listed.

The stated education and experience requirements are the preferred minimum qualifications for this job. However, relevant experience to substitute for the education requirement and relevant education, certificates and/or licenses to substitute for the experience requirement may be allowed.

FLSA Status Approval Date Salary Range

• Letter of Introduction (Cover Letter (Not to exceed one page))
• Letter(s) of Recommendation (2 Letters of Recommendation (current within last 5 years))
• Resume (Resume')

Shasta County Office Of Education