Manager, Welcome Navigation Center

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750 FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently in a collaborative environment, we would love for you to join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.

Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.

The Navigation Center Manager leads the coordination and facilitation of on-site activities, including assigning duties and overseeing performance of on-site providers, vendors, and staff. Serve as the primary point of contact between service providers and partners, nurses, and security guards. They assist and oversee site logistics and service coordination. They will also provide real-time, daily guidance on operations, policies, procedures, and protocols; assists with on-site troubleshooting and problem solving; records and documents daily activities and issues; and coordinates and facilitates the escalation of issues to supervisor and external partners.

Candidates may be required to work holidays, morning, evening, or overnight shifts.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

Essential Job Functions

• Assist with setting up operations and maintaining Welcome Navigation Center(s).
• Provide on-site supervision to a team of System Navigators and Resident Advocates that provide residential-based services to homeless individuals who are enrolled in the program.
• Oversee service delivery, consult regularly with the Assistant Director and/or Director regarding quality control issues to maintain the highest standard of services.
• Coordinate the development of cooperative relationships with service providers, law enforcement, public safety officers and/or all other community resource personnel.
• Oversee client referral and intake process.
• Closely track participant charts, progress notes, financial record keeping, and other mandatory programmatic forms.
• Track progress towards meeting programmatic goals.
• Prepare weekly and monthly progress reports.
• Monitor program budget.
• Participate in other community, administrative and fundraising activities, as necessary.
• Ensure the safety, security, and sanitation of the Welcome Navigation Center.
• Coordinate and ensure participants receive three meals per day in their assigned rooms.
• Coordinate and ensure routine housekeeping and maintenance.
• Provide orientation for all new Welcome Navigation Center Staff.
• Light clerical duties including data input and sign-in sheet completion and appropriately filed.
• Ensure compliance with program guidelines and procedures.
• Monitor and report issues that threaten the safety, health, and well-being of all program participants; and
• Assist in providing referrals and links to community services.
• Other job duties as assigned.

Knowledge, Skills & Abilities

• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community stakeholders, and other staff.
• Must have excellent administrative and organizational skills, and knowledge of clerical functions.
• Demonstrated ability to manage and supervise professional and para-professional staff while multi-tasking.
• Experience working with clients with mental illness, chronic health issues, and substance use disorders.
• Knowledge and expertise including, but not limited to chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention.
• Ability to perform basic computer skills required for an electronic health record.
• Capacity to employ conflict resolution techniques.
• Experience in direct customer service.

Training & Experience

• Experience and knowledge in the mental health field.
• Proficient written and oral communication skills.
• Computer skills, specifically with Microsoft Word, Excel, Outlook, Clarity, and HMIS.
• Comfortable in working with a diverse population, including clients with severe and persistent mental illnesses.
• Ability to work independently and with a multidisciplinary team in a fast-paced environment.
• Demonstrated compassion for clients, ability to manage time efficiently, prioritize tasks, exercise sound judgment, attention to detail, flexible, self-driven and motivated.
• Strong networking and interpersonal skills.
• Proven professional experience and educational background.

• The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSA's business needs.

• Less than three (3) years of employment, eighty (80) hours per year.
• Three (3) to six (6) years of employment, one hundred twenty (120) hours per year.
• More than six (6) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than seventy-two (72) months of employment. This vacation accrual is capped at thirty (30) workdays per year