Security Officer II #259006

Position: Security Officer II #259006

Program: Security

Department: Facilities

Reports to: Security Manager

Compensation: $23.00-$26.42 per hour, plus $0.75 per hour Shift Differential Premium for hours worked on weekends, $1.00 per hour for hours worked between 3pm-11pm and $1.75 per hour for hours worked between 11pm-1am

Schedule: Sunday-Thursday 11:00pm-7:00am

Status: 100%, Full-Time, Non-Exempt, Union

Probation: 90 days

Benefits: Medical, Dental, Vision; also including Life Insurance, Long Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

Center’s Mission:

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY: The Facilities Department is a team of employees responsible for the safety, security, maintenance, and cleanliness of the Centers' ten locations throughout the Los Angeles area. These facilities cover a wide variety of uses including medical facilities, residential facilities, community rooms, theatres, offices, industrial kitchens, and a coffee shop. The Facilities Department is a great team with hardworking people who enjoy maintaining a wonderful atmosphere for clients and staff who are looking for a community to belong to.

JOB SUMMARY:  Reporting directly to the Security Manager and as part of the Security Dispatch team, the Security Officer II is responsible for the dispatch and coordination of the Center's Security Operations Center.

ESSENTIAL FUNCTIONS:

•    Monitor access control by using various security systems, including security center programs, CCTV, intercoms, and badge readers.

•    Dispatching security personnel to specific locations in response to security incidents, suspicious activity, emergencies, alarms, panic buttons or requests for assistance.

•    Follow established protocols to coordinate emergency response for fires, medical incidents, or security threats.

•    Maintain effective communication with security personnel, supervisors, managers, and emergency services.

•    Act as the central hub for all phone calls, radio traffic, and emails.

•    Escalate calls to proper radio or communication channels.

•    Investigates security breaches, incidents, and other alarming behavior.

•    Log and distribute equipment (i.e. keys, radios, emergency supplies) to security officers, staff and vendors.

•    Conduct weekly audits of cameras, keys, radios, and emergency supplies.

•    Document and maintain accurate records of emergency and non-emergency calls, property damage, and security equipment.

•    Generate incident reports for emergency responses and/or other non-emergent issues.

•    Ensure that the grounds and facilities are safe and secure.

•    Establish and maintain cooperative working relationships with colleagues, law enforcement, other security partners, staff, and volunteers.

•    Develop positive, productive relationships with the LAPD and BID Security Agencies.

•    Support agency goals and initiatives as required.

•    Other duties as assigned. 

JOB QUALIFICATIONS AND EXPERIENCE:

•    Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people. 

•    A passion for the Center's work and its mission to make the world a better place for LGBTQ people. 

•    Current State of California Guard Card, required.

•    Passing score on a computer competency test. 

•    Successfully complete dispatcher certification before start date.

•    Satisfactory based score on scenario-based exam.

•    Minimum 2 years of experience in a security dispatcher or similar role.

•    Familiarity with security systems, alarm monitoring, and access control.

•    Demonstrated ability to remain calm and focused during high-pressure situations.

•    Excellent organizational and multitasking abilities.

•    Must be able to prioritize tasks based on severity.

•    Advanced knowledge of MS Office software such as Microsoft Outlook, Microsoft Word, and the ability to effectively communicate both orally and in writing.

•    Availability to work a rotating shift and weekends as scheduled.

•    Must be sensitive to the needs and concerns of the LGBTQIA community, and people experiencing homelessness.

•    Bilingual skills, a plus (English/Spanish fluency preferred) 

•    Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status.

The Center has implemented a policy requiring all staff to be fully vaccinated against COVID-19 as a condition of employment, subject to applicable federal, state and local laws. For more information, please contact jobs@lalgbtcenter.org

Salary : $23 - $26