What are the responsibilities and job description for the NETWORK ENGINEER (VOICE ADMINISTRATION) position at Los Angeles Metro?

Salary : $82,867.20 - $124,280.00 Annually

Location : Los Angeles, CA

Job Type : Regular Employee

Job Number : 2400423

Cabinet : CHIEF PEOPLE OFFICE

Cost Center : 9230 - SYSTEMS ARCHITECTURE AND TECHNOLOGY INTEGRATION

Opening Date : 02 / 26 / 2025

Closing Date : 3 / 8 / 2025 5 : 00 PM Pacific

FLSA : Exempt

Bargaining Unit : Non-Contract

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Oversees the engineering aspects of network systems (Local and Wide Area Networks or Call-Processing), including design, development, installation, configuration, testing, security, and maintenance of networks.

Examples of Duties

Performs work in either the local area network (LAN), wide area network (WAN) and wireless LAN (WLAN) environment or Cisco Unified Communications (UC), Voice over Internet Protocol (VoIP) and Private Branch Exchange (PBX) environment
Designs, implements, recommends, manages, and maintains LAN / WAN / WLAN information systems or Cisco UC Gateways, Cisco UC Services, VoIP equipment and related services
Manages and maintains Nortel PBX equipment
Installs or supervises the installation of LAN / WAN / WLAN infrastructure, hardware and operating systems or Cisco UC, VOIP and related system hardware and software
Protects personally identifiable information using data loss prevention software
Installs security measures and operates software to protect systems and information infrastructure, including data encryption programs
Analyzes, troubleshoots, and resolves LAN / WAN / WLAN or Cisco UC, VOIP, PBX, and related system hardware and software problems
Evaluates network hardware or software; may conduct extensive on-site testing to ensure products meet standards before recommending procurement
Researches security enhancements and make recommendations to management
Works with security team members to perform tests and uncover network vulnerabilities
Investigates security breaches and other cybersecurity incidents
Develops and implements cybersecurity awareness programs
Assembles and evaluates information, and prepares reports, correspondence, and other documentation dealing with network feasibility, engineering design criteria, performance, and usage
Works or consults with users and consultants in preparing scopes of work (SOWs) and requests for proposals (RFPs) related to procurement of LAN / WAN / WLAN or Cisco UC, VoIP, PBX and related system equipment, maintenance, and services
Prepares and maintains documentation for network cabling, backup and disaster methodologies and procedures, and connectivity infrastructure; ensures that documentation is available and up to date
Coordinates services with outside agencies
Performs inspections on completed work
Provides technical advice, direction, assistance, and training to other technical and non-technical staff
Stays up to date on information technology trends and security standards
Supervises, trains and motivates assigned staff
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

For IT Security :

Maintains and operates information system security controls and countermeasures

Monitors and assists with the implementation of security controls and procedures in business processes related to use of information systems and assets

Monitors information systems for security incidents and vulnerabilities, develops monitoring and visibility capabilities, and reports on incidents, vulnerabilities, and trends

Responds to information system security incidents, including investigation of, countermeasures to, and recovery from, computer-based attacks, unauthorized access, and policy breaches; interacts with third-party incident responders, including law enforcement

Assesses authentication and access controls, including provisioning, changes, and deprovisioning of user and system accounts, security / access roles, and access permissions to information assets

Monitors trends, news, and changes in threat and compliance environment with respect to organizational risk, assists in the execution of plans for compliance and mitigation of risk, and assists in the completion of risk and compliance self-assessments and third-party risk and compliance assessments

Assists with the administration of information security training and awareness programs

May be required to perform other related job duties

Minimum Qualifications

A combination of education and / or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes :

Education

Bachelor's Degree in Information Systems, Computer Science, Engineering, or a related field

Experience

Three years of relevant experience in the design, development, use, and maintenance of various computer systems, including network systems (LAN / WAN) or telephone systems (PBX / Cisco UC Call Manager); some positions in this class may require specialized experience in area of assignment

For IT Security :

Three years of relevant experience in a dedicated information security role

Certifications / Licenses / Special Requirements

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Certification in network systems related to the area of assignment preferred

Overtime, on-call, weekend / holiday work required when necessary

Travel to offsite location when necessary

For IT Security :

Global Information Assurance Certification (GIAC), Certified Ethical Hacker (CEH), or Certified Information Systems Security Professional (CISSP) from International Information System Security Certification Consortium (ISC)² preferred

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications :

Experience implementing voice data and integration tasks within Cisco Unified Communications Manager (UCM)

Experience designing and developing Cisco Voice over Internet Protocol (VOIP) Architecture

Experience implementing Primary Rate Interface (PRI), Q Signaling (Q.931), Integrated Services Digital Network (ISDN), Digital Transducer Interface (DTI), Session Initiation Protocol (SIP trunks), Public Announcement Systems and Analog Systems

Experience managing Avaya / Nortel Private Branch Exchange (PBX) and Call Pilot voicemail

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Diverse IT (Information Technology) infrastructure / security environments, with various IT systems, technologies, platforms, concepts, and applications

Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency

Privacy law and regulation compliance, such as PCI-DSS (Payment Card Industry Data Security Standard), California S.B. 1386, and HIPAA (Health Insurance Portability and Accountability Act)

Theories, principles, and practices of management information systems and specified application areas Network operating systems such as Cisco Routing and Switching, Microsoft LYNC Server, Microsoft Windows 2008, Microsoft NT Advanced Server, Microsoft LAN manager, UNIX, and other networks related to the area of assignment

Network architecture and design elements

WLAN RF (Radio Frequency) fundamentals and network design elements

Voice administration and voicemail systems administration

Networked PBX environments

Advanced capabilities in computer hardware and peripherals

Advanced capabilities in computer software

Microcomputer and network security concepts

Digital PCI redaction services

Security and contingency planning concepts, including data integrity, authentication and authorization

Project management techniques and tools

Engineering mathematics

Computer applications and documentation standards

Various trade journals, publications, and other technical resources for evaluation of changing technology

Principles of supervision

For IT Security :

Security frameworks and governance such as NIST (National Institute of Standards and Technology), International Organization for Standardization (ISO) 27000 series, and GDPR (General Data Protection Regulation)

Penetration testing techniques and technologies

Application development security concepts, such as OWASP (Open Web Application Security Project) Top 10 Vulnerabilities

Active Directory administration and Windows authentication

Security technologies, such as SIEM (Security Information and Event Management), IDS / IPS (Intrusion Detection Systems / Intrusion Prevention Systems), Web filters, two factor authentication, and web application firewalls

Malware detection, analysis, exploitation, containment, and eradication techniques

Scripting languages

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

Managing projects from conception to culmination

Studying computer systems, assessing potential risks, and considering possible solutions

Analyzing situations, conducting research, defining problems, providing recommendations, and implementing solutions and alternatives based on network infrastructure

Educating users and explaining the importance of cybersecurity and how to protect data

Seeking out and updating knowledge on applicable systems, legislation, practices and techniques

Communicating effectively orally and in writing and making presentations

Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

Effectively communicate technical information, issues, and solutions to multiple organizational levels internally and externally in a clear and simple way

Think strategically and turn ideas into actions

Work independently and deliver results

Analyze and evaluate system changes to determine feasibility

Prepare, interpret, and understand detailed software and hardware specifications and instructions

Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, and budgets

Prepare documentation, reports, and correspondence

Oversee assigned staff

Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

Typical office situation

Close exposure to computer monitors and video screen

Physical Effort Required

Sitting at a desk or table

Operate a telephone or other telecommunications device and communicate through the medium

Type and use a keyboard and mouse to perform necessary computer-based functions

Good distance vision and / or depth perception to judge distances

Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location :

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Telephone : (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5 : 00 p.m. on the closing date. Late applications will not be considered.

Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Please refer to the applicable benefit type (Regular or Temporary)

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs / week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical / Dental / Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year : New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.

Years of Service Annual Accrual

Hire date - 5 years 20 days

Beginning of 6th - 10th year 25 days

Beginning of 11th - 15th year 30 days

Beginning of 16th years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits : Transportation passes for employees and / or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only :

Kaiser medical insurance

Public Pension Plan

457 / 401K Plan

Flex Spending

Paid Sick Time

Fare Media

Rideshare Subsidies

Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

Yes, I agree and understand my resume will not be reviewed

Are you a current Metro employee?

Please select the highest level of education you have completed.

I do not have education equivalent to grade 12

High school graduate, diploma or the equivalent (GED)

Associate degree from an accredited college or university

Bachelor's degree from an accredited college or university

Master's degree from an accredited college or university

PhD from an accredited college or university

Please select the number of years of experience you have in the design, development, use, and maintenance of various computer systems, including network systems (LAN / WAN) or telephone systems (PBX / Cisco UC Call Manager).

Less than 3 years

3 years or more, but fewer than 5 years

5 years or more, but fewer than 7 years

7 years or more

If you indicated having relevant experience in the design, development, use, and maintenance of various computer systems, including network systems (LAN / WAN) or telephone systems (PBX / Cisco UC Call Manager), please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience implementing voice data and integration tasks within Cisco Unified Communications Manager (UCM), including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience administrating, managing, and developing telecommunication systems, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience designing and developing Cisco Voice over Internet Protocol (VOIP) Architecture, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience implementing Primary Rate Interface (PRI), Q Signaling (Q.931), Integrated Services Digital Network (ISDN), Digital Transducer Interface (DTI), Session Initiation Protocol (SIP trunks), Public Announcement Systems and Analog Systems, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience managing Avaya / Nortel Private Branch Exchange (PBX) and Call Pilot voicemail, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Required Question

Salary : $82,867 - $124,280

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