TEMPORARY PUBLIC COMMUNICATIONS OFFICER

Salary :

29.36 - $44.02 Hourly

Location : Los Angeles, CA

Job Type :

Contingent Employee - Temporary

Job Number : 2400309

Cabinet :

CUSTOMER EXPERIENCE OFFICE

Cost Center : 7140 - MARKETING

Opening Date : 12 / 30 / 2024

Closing Date :

1 / 10 / 2025 5 : 00 PM Pacific

FLSA : Exempt

Bargaining Unit : Non-Contract

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.Description

THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. (Please see the Benefits tab for additional information.) NO QCP WILL BE ESTABLISHED. You will only be contacted if there is an interest from the hiring department.

Performs journey-level professional work in support of the agency's public activities, events, projects, and / or programs, such as planning and coordinating media content for Public Relations, Rail Operations, and the intranet site, assisting with special events and tour planning, or organizing employee appreciation activities. The Public Communications Officer will be responsible for updating Metro's social media with service information, responding to customer inquiries regarding Metro services, projects, and programs, and coordinating with relevant departments to address issues raised by customers. This role will also assist in content creation for Metro's social media channels and compiling reports on rider sentiment and trends. The position may require working irregular hours and / or weekend shifts.Examples of Duties

Disseminates press releases, speeches, information and promotion packages, articles, and lettersWrites announcements for use during service disruptions and manages service alerts / advisories on Metro's website and social media channelsUtilizes social media channels to promote Metro services and advertise Metro partnershipsResponds to media requests for information or calls from reporters and news agenciesContributes to the development of articles for the agency's internal and external blog sitesCoordinates production and distribution of press kits and promotional materialsConfers with internal and external personnel to coordinate the production of television special features and on-air promotionsMay perform video photography and production of short videos for internal or promotional purposesAssembles and distributes media clips to senior management and designated staffCoordinates technical aspects and content for intranet siteOrganizes employee information and appreciation activitiesCollects and analyzes information from other departments for inclusion in final productsMay be required to translate material into other languagesContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job dutiesMinimum Qualifications

A combination of education and / or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes :

Education

Bachelor's Degree in Public Relations, Communications, Journalism, English, or a related fieldExperience

One year of relevant experience performing media relations, communications, journalism, or marketing workCertifications / Licenses / Special Requirements

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsAbility to read, write, and translate in Spanish may be required depending on assignmentPreferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are

intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications :

Experience delivering information to customers through social media, websites, and other online platforms.Experience responding to customer inquiries promptly with clear, concise, and helpful information.Experience utilizing social media management tools to schedule posts, respond to customer interactions, compile reports, and analyze customer sentiment and trends.Experience creating online content for an organization or agency related to products and / or services.Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Theories, principles, practices and emerging trends of public relations, including sub-categories of media relations, public information, internal communications, print and social media, etc.Laws, rules, and regulations governing the disclosure of information by a public agencyApplicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

Performing media relations workGathering, assessing, and summarizing information for public distributionAnalyzing situations, identifying problems, and recommending solutionsExercising sound judgement and creativity in making decisionsCommunicating effectively orally and in writingInteracting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

Prepare comprehensive reports, correspondence, press releases, speeches, information and promotion packages, and articlesCompile and analyze dataMeet tight time constraints and deadlinesDetermine strategies to achieve goalsThink and act independentlyRepresent Metro before the publicUnderstand, interpret, and apply laws, rules, regulations, policies, and proceduresRead, write, speak, and understand EnglishSpecial Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

Typical office situationClose exposure to computer monitors and video screenWork irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignmentsPhysical Effort Required

Sitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsStandingCommunicating through speech in the English language requiredGood distance vision and / or depth perception to judge distancesAHM

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location :

METRO Headquarters, Employment OfficeOne Gateway PlazaLos Angeles, CA 90012

Telephone :

213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5 : 00 p.m. on the closing date. Late applications will not be considered.

• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs / week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical / Dental / Vision Plan

Group Life Insurance

Accidental Death & Dismemberment Insurance

Long-Term Disability Insurance

Holidays

Time off with Pay (TOWP)

Pension Plan

Other Benefits : Transportation passes for employees and / or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only :

Kaiser medical insurancePublic Pension Plan457 / 401K PlanFlex SpendingPaid Sick TimeFare MediaRideshare SubsidiesMetro One Fitness membershipFor more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers anddo not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

Yes, I agree and understand my resume will not be reviewed

Please acknowledge that you understand this position may require working irregular hours and / or weekend shifts.

Yes, I acknowledge

Please select the highest level of education you have completed.

I do not have education equivalent to grade 12High school graduate, diploma or the equivalent (GED)Associate degree from an accredited college or universityBachelor's degree from an accredited college or universityMaster's degree from an accredited college or universityPhD from an accredited college or university

Please select the number of years of relevant experience performing media relations, communications, journalism, or marketing work

No relevant experienceLess than 1 year1 year or more, but fewer than 3 years3 years or more, but fewer than 5 years5 years or more, but fewer than 7 years7 or more years

If you indicated having Relevant experience in the previous question, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your experience delivering information to customers through social media, websites, and other online platforms, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your experience responding to customer inquiries promptly with clear, concise, and helpful information, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your experience utilizing social media management tools to schedule posts, respond to customer interactions, compile reports, and analyze customer sentiment and trends, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your experience creating online content for an organization or agency related to products and / or services, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Required Question

Salary : $50,000