Customer Community Service (TEFAP) Coordinator

Job Description

Job Description

POSITION : TEFAP Coordinator

SUPERVISOR : Agency Relations Manager

STATUS : Hourly / Non-Exempt

PAY RANGE : $22.00-$24.00 Hourly

The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors.

LOS ANGELES REGIONAL FOOD BANK

The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve. Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include : Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

The TEFAP Coordinator serves as a vital link between the Food Bank and participating agencies within The Emergency Food Assistance Program (TEFAP), integrating the responsibilities of the Agency Relations Coordinator and assisting the TEFAP Specialist. This role provides exceptional customer service to prospective and current agencies, overseeing their evaluation, enrollment, and orientation while ensuring compliance with TEFAP standards. The Coordinator delivers training and technical assistance on food storage, distribution practices, and record-keeping while also physically monitoring agency operations to provide guidance according to established guidelines.

In addition to facilitating weekly food deliveries in collaboration with the Internal Operations Center and the Operations team, the TEFAP Coordinator addresses logistical challenges and coordinates with internal Food Bank departments to streamline operations. They maintain accurate TEFAP records, assist with audits, and report to the Agency Relations Manager and higher-level directors, ensuring adherence to the program's policies and procedures. This multifaceted role is critical in enhancing the effectiveness of TEFAP, ensuring that the community's needs are met efficiently and effectively.

WHAT YOU’LL DO

Compliance & Program Monitoring : Enroll qualified partner agencies in the TEFAP program and ensure compliance with Food Bank and CDSS policies. Conduct site visits, compliance reviews, and ongoing audits of TEFAP agencies, including follow-ups with noncompliant agencies. Implement and maintain Civil Rights training for all TEFAP sites, tracking training certificates and checklists. Assist with creating and updating the agency TEFAP manual. Travel throughout the Los Angeles Region / County to monitor agencies and ensure compliance with guidelines.

Reporting & Administrative Support : Track, maintain, and update accurate records for TEFAP sites, including agreements, reports, and corresponding files. Prepare and submit monthly reports via the CDMS and assist with auditing monthly reports and sign-in sheets. Responsible for sending quarterly TEFAP valuation reports in a timely manner. Generate and submit various reports as needed. Perform database maintenance, data entry, and other administrative functions. Responsible for sending out TEFAP updates as needed.

Training, Outreach, & Event Participation : Attend departmental activities, such as new agency orientations and the Annual All-Agencies Conference. Assist with special projects and events related to TEFAP. Attend internal and external meetings as needed. Work effectively with staff at all levels of the organization. Be flexible to work occasional weekends and evenings as needed. Complete any other duties assigned by the supervisor, manager, or director.

QUALIFICATIONS

Associate’s degree and / or vocational training is desirable with a minimum of 2 years of experience in customer service or a related field, preferably in a social service environment; or combination of education and experience.

Bilingual in English / Spanish is highly preferred.

Proficient in computer applications, with strong skills in Microsoft Office (particularly Excel) and Google Suite (particularly Google Sheets).

Ability to work effectively as part of a team and independently, demonstrating a service-first ethic and adaptability to various situations.

Excellent interpersonal, written, and oral communication skills, with the capability to compose and edit business correspondence that accurately conveys information.

Strong attention to detail and organizational skills, with the ability to efficiently manage and prioritize multiple projects.

Demonstrated ability to develop and maintain positive working relationships while tactfully handling interactions with internal and external stakeholders.

Professional demeanor with strong presentation and relationship-building skills.

Flexible, highly adaptable, and attentive to detail, demonstrating a willingness to adjust to varying needs and responsibilities.

Possess a valid California Driver’s License and have access to a reliable, insured vehicle. Must be able to travel within Los Angeles County as required. Work assignments may include various facilities and hubs across Los Angeles County, including locations in Los Angeles and the City of Industry, CA. Flexibility to commute between Food Bank facilities as needed is essential.

Willingness to work weekends and nights or be on-call as required and to commute between various Food Bank facilities as necessary.

Passion for the Food Bank’s mission and commitment to the values of the organization : inclusion, diversity, equity, accessibility, respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity.

BENEFITS

We offer a comprehensive benefits package :

Medical : Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds

Dental : Employee HMO coverage available at no cost

Vision : Comprehensive vision insurance with generous allowances for examinations and material costs

Flexible Spending Accounts

Employer-paid Life Insurance and Long-Term Disability

Optional Long-Term Care Insurance

403(b) retirement savings plan with employer match

Employee Assistance Program (EAP) with expanded Mental Health

Employee recognition programs

Growth & career development support for professional certifications and additional training resources

Vacation : Two weeks annually for the first three years

Holiday : Nine paid holidays; eligible upon date of hire

Sick Leave Time available

As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check.

In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

The Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.” Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply.

Salary : $22 - $24